The player from Bangladesh faced a problem with a canceled withdrawal of 1,000 BDT that had not been reversed for 48 hours. Despite contacting support, they were repeatedly told it was being worked on. The player confirmed that the casino had refunded the money, but it had already been lost in the game. The issue was marked as resolved by the Complaints Team.
ElonBet Casino - Player’s withdrawal has been delayed.
Amount: ৳1,000
ElonBet Casino
Safety Index:Below averageSafety Index
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5.9
ElonBet Casino has a Safety Index of 5.9, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
5 months ago
Public
Public
5 months ago
They do not reverse a canceled transfer of 1000BDT, it has been 48 hours already. I await an urgent solution
my money stuck somewehere
their support sending me the same info they’re working on this.
Public
Public
5 months ago
Dear Samihas,
Thank you very much for submitting your complaint. I’m sorry to hear about the issues you’ve encountered with the canceled transfer.
To better understand your situation and assist you effectively, could you please provide us with the following details:
- Can you specify the date and time when you initiated the transfer of 1,000 BDT?
- Have you received any specific error messages or details from the casino about the reason for the canceled transfer?
- Can you provide screenshots or email communications from the casino’s support team regarding this issue?
- Have you attempted to contact your bank or payment provider to check if the money is held on their end?
- Can you share any reference numbers or transaction IDs related to the transfer?
You can forward any relevant communication to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue as soon as possible.
Thank you in advance for your reply.
Best regards,
Petronela
Public
Public
5 months ago
Their support team has already emailed me. They refunded my money, but I have already lost it in the game. Thank you for your help.
Public
Public
5 months ago
As the initial problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Samihas, for your confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Petronela
Casino.Guru
