ElonBet Casino - Player's funds are missing from account.

Hello, i was playing for 12 hours, and lost money. After that i put more, but i can't see them on my account. Can't write to custom service

Dear Timithe,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ElonBet Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please explain which payment method have you used for deposits?
• Please, could you clarify if you have tried contacting your payment processor regarding this issue?
• Were you able to reach casino support at support@elonbet.com? With what result?

I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Tomas

Good Day! Thank you for your feedback.

Please specify your ID number - a unique code that is issued upon registration on the website and mentioned in your profile. This will help you find you in the database and understand the situation.

Could you also please tell us why you couldn't write to customer service?

Taking care of you, ElonBet

Hello, thank you for your feedback. We're checking. We will come back with answer as soon as possible.

We have identified you in our system. Thank you for your patience.

Looks like your money were successfully transferred to your account within hour and you are already playing. We look in our request history, looks like you haven't written to our customer service. Is it correct?

Hello, yes already playing, forgot to write you back. Thanks for reminder in customer support. Everything nice, i just was impatient.

Didn't think about your internal customer support, thank why i didn't write there

Thank you, have a nice day. Good job

Dear Timithe,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Tomas

Casino.Guru