The player from Bangladesh could not see the funds added to their account after playing for 12 hours and losing money, and they were unable to contact customer service for assistance. The issue was resolved when the casino identified that the player's money had been successfully transferred to the account, and the player confirmed they had already been playing. The player acknowledged the funds were accounted for. The complaint was marked as 'resolved'.
ElonBet Casino - Player's funds are missing from account.
Amount: ৳2,000
ElonBet Casino
Safety Index:Below averageSafety Index
Casinos with a Below average Safety Index usually have an unfavorable ratio of their number of visitors to relevant complaints submitted by players. It means that this casino has probably treated some players unfairly in the past.
Resolved
Our verdict
Case closed
RESOLVED
Case summary
2 months ago
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2 months ago
Hello, i was playing for 12 hours, and lost money. After that i put more, but i can't see them on my account. Can't write to custom service
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2 months ago
Dear Timithe,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with ElonBet Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please explain which payment method have you used for deposits?
- Please, could you clarify if you have tried contacting your payment processor regarding this issue?
- Were you able to reach casino support at support@elonbet.com? With what result?
I hope we will be able to help you to resolve this issue as soon as possible. Looking forward to hearing from you.
Best regards,
Tomas
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2 months ago
Good Day! Thank you for your feedback.
Please specify your ID number - a unique code that is issued upon registration on the website and mentioned in your profile. This will help you find you in the database and understand the situation.
Could you also please tell us why you couldn't write to customer service?
Taking care of you, ElonBet
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2 months ago
Hello, thank you for your feedback. We're checking. We will come back with answer as soon as possible.
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2 months ago
We have identified you in our system. Thank you for your patience.
Looks like your money were successfully transferred to your account within hour and you are already playing. We look in our request history, looks like you haven't written to our customer service. Is it correct?
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2 months ago
Hello, yes already playing, forgot to write you back. Thanks for reminder in customer support. Everything nice, i just was impatient.
Didn't think about your internal customer support, thank why i didn't write there
Thank you, have a nice day. Good job
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2 months ago
Dear Timithe,
We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.
As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.
Thank you in advance for your time.
Best regards,
Tomas
Casino.Guru
