El Royale Casino - Player’s questioning fairness of Roulette.

I won 27000 playing Roulette Euro. Once I hit the high of 28000 profit, the wheel spin rate changed. The ball never made 1 full revolution on certain bets. Usually a bet over 200 on one number and the bet never hit. They swayed the game and even placing a bet on 25 numbers at once never hit. The ball seemed like it was steered away at times. I played 15 /20 numbers and never hit. Thats impossible on over 50 rolls . Never going back 

Dear Thomas,

Thank you very much for submitting your complaint. I want to inform you that we cannot make a case solely based on what you are describing. Sometimes you might get lucky and sometimes not; that's how casinos and casino games work. I would recommend reading our article about "Roulette Rules and Odds – Bets, Payouts & Probabilities Explained": https://casino.guru/roulette-rules-odds-bets.

If you have more information that would help our case, please forward it to me. Unfortunately, at this time, if we don’t have any evidence proving that something unfair is going on, there is nothing we can do. Please do not hesitate to contact me if there is anything else, I could do for you regarding your complaint.

Best regards,

Petronela

Dear Thomas,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

I don't have any way of proving my case because I didn't video tape my bets. If you test your wheel you will know its a fake representation of the actual number generator.

Dear Thomas,

Please understand, that it is very difficult for us to proceed with this case without any supporting evidence. We would like to help you, but lack of evidence makes it impossible at this moment. Please, if you’ll come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. However, I will reject it now. Thank you for your understanding.