The player from Austria has requested three withdrawals 2 weeks ago. Two of them have been pending since without explanation. The issue was successfully resolved, the player received his withdrawals.
EgoCasino - Player’s withdrawals have been pending.
Amount: €220
EgoCasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.3
EgoCasino has a Safety Index of 4.3, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
4 years ago
Public
Public
4 years ago
Translation
I requested a total of three payments on March 10, 2020. Two each over € 200 and one over € 20. A payment of over € 200 was transferred, the other two still appear to be pending. In Live Chat they only tell me to wait, but they don't tell me why.
Automatic translation:
Public
Public
4 years ago
Dear Wolfgang,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please could you advise why you have requested 3 different payouts? I can see from your answers, that you have accumulated some of those winnings with a bonus play, could you forward me a link of the specific promotion, please? Finally, could you confirm that you have received funds from your first withdrawal? I hope we will be able to help you as soon as possible. Looking forward to hearing from you.
Best regards,
Petronela
Public
Public
4 years ago
Translation
Hello Petronela,
three payments because each payment request is limited to € 200 and cannot be changed.
Link to bonus: https://1.egocasino2.com/en/bonuses
Although I requested all three withdrawals at the same time, only one over € 200 was transferred to me.
So yes, I received the first payout money.
LG
wolfgang
Edited
Automatic translation:
Public
Public
4 years ago
Thank you very much Wolfgang for providing all the necessary information. I will transfer now your complaint to my colleague Peter who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.
Public
Public
4 years ago
Hi Wolfgang, has there been any news regarding your withdrawals? Let me ask you a question. Have you successfully passed the verification process (KYC) in the casino?
Public
Public
4 years ago
Translation
Hello Peter,
No, there is nothing new. I'm still waiting for my money.
And yes, the verification process has been passed and I also received an email about it.
Edited
Automatic translation:
Public
Public
4 years ago
Thank you Wolfgang. It's been over two weeks. I will contact the casino and see what can be done.
Public
Public
4 years ago
Translation
Hello Peter,
I don't know if it is a coincidence or your intervention helped so quickly. But today the remaining € 220 was transferred to me at 11:58 a.m. I have now received all outstanding payouts after 17 days.
Many thanks for your help
wolfgang
Edited
Automatic translation:
