HomeComplaintsEgoCasino - Player’s withdrawal has been delayed.

EgoCasino - Player’s withdrawal has been delayed.

Amount: €83

EgoCasino
Safety Index:Low
Submitted: 28 Sep 2021 | Case closed : 14 Oct 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria has requested a withdrawal two weeks ago. It hasn’t been received yet. Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

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3 years ago

I have registracion in this casino for 4-5 months and everytime I must wait 1-2 week for withdraws, but this time I wait over 2 weeks... I put withdraw request on 10.09 with Neteller and they still not send my money... I am verified and I have withdraws before this.

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3 years ago

Dear miroradev13,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have accumulated your winnings with or without an active bonus?


It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.

 

Looking forward to hearing from you. Thank you in advance.

 

Best regards,

Petronela

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3 years ago

I don’t have active bonus

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3 years ago

Dear miroradev13,


The withdrawal request has been processed.


Best Regards,

EgoCasino.

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3 years ago

Thank you very much, EgoCasino team, for your assistance and prompt reply.


Dear miroradev13,

Please let me know as soon as you receive your winnings.

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3 years ago

Dear miroradev13,

Have you received your winnings? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

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3 years ago

Even if we assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.

The player can reopen this complaint anytime.

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