The player from Russia is criticizing lengthy withdrawal times. After a closer examination, we ended up rejecting this complaint as unjustified.
EgoCasino - Player’s withdrawal has been delayed.
Amount: 25,000 руб
EgoCasino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.2
EgoCasino has a Safety Index of 4.2, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
3 years ago
Public
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3 years ago
Translation
After successfully passing the verification, 1.5 days have passed. There are no specifics on the timing of the withdrawal. In the chat, even approximate dates were never named. The application is pending from 02/18/2021 11:32 AM Moscow time. With other casinos, the withdrawal did not have to wait more than 12 hours. 
Automatic translation:
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3 years ago
Dear MaximKosoSakh,
Thank you very much for submitting your complaint. I’m sorry to hear about your delayed withdrawal. Do I understand correctly that your withdrawal is still pending inside the account without being processed? Could you please advise if you have received any payments in the past?
It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account, especially if it’s your first withdrawal. That’s why we advise players to be patient and wait at least 14 days after requesting their withdrawals before they submit a complaint. Assuming that you have completed KYC verification successfully and had your withdrawal approved, I truly believe it’s only a matter of time before you’ll receive it.
Looking forward to hearing from you. Thank you in advance.
Best regards,
Petronela
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3 years ago
Translation
Good day; Petronella, the output has not been processed yet, the problem is urgent. In the terms of this resource it is written that the processing time is 2 weekdays. I have not received payments in the past.
Edited
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3 years ago
Translation
The withdrawal is not in bitcoins. In rubles
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3 years ago
Translation
This is not a casino, but pissing ***. Don't play with them. Smeared, tired of waiting
Edited by a Casino Guru admin
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3 years ago
I understand that the currency is RUB. Could you please confirm the payment method?
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3 years ago
Translation
Not relevant anymore. Lost money. Payment method card. Master card. A very long wait, which provokes to play more
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3 years ago
Since you have played your winnings, I’m afraid, there is not much we can do for you. Please understand, the player is the only one responsible for their account, active balance and all the bets taking place. For future references, please contact us as soon as the issue evolves so we can intervene before it's too late.
Sadly, there’s no other option for me just to reject this case as unjustified now. Thank you for your understanding.
