The player from Nigeria reports that his account is closed with over $800 in balance, being accused of breach of the casino's terms and conditions. He requested a refund of his deposits and has not received any replies to his emails.
EGB Casino - Player’s account has been closed and funds are confiscated.
Amount: $800
EGB Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case opened
Current status
Waiting for Casino Guru to reply
4d 6h 26m 56s
Case summary
3 days ago
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1 week ago
I had over $800 in balance, they just closed my account stating I was in breach of t's and c's, I did not play using any bonus, I even cancelled bonuses, ok at least refund my deposits
they did not reply email
Its a fraudulent casino
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6 days ago
Dear spectramike,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with EGB Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Could you please advise how long were you a player of the casino and when exactly was your account blocked?
- What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
- Could you please share the communication you received from the casino regarding the allegations against you?
- My email is tomas@casino.guru
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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6 days ago
I've been a player since mid 2023, account blocked Sept 30 2024
I only bet on sports, I cancelled all bonuses
I forwarded the email thread to your mail
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3 days ago
Thanks for your reply.
Please understand that if you mainly placed bets on sports betting and your account has been blocked, the casino probably detected activity that requires further investigation. There are many multiple-account strategies used by players focusing on sports betting. Since we don't have enough insight into this field of online gambling, we wouldn't be able to interpret the casino's results of the investigation and/or their explanation correctly and judge this case fairly. We don't think that your complaint is unjustified, we just couldn't evaluate the issue properly. We would really like to help, but it is impossible for us this time.
However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.
Casino Guru is examining the case
