Efbet Casino - The player struggles to self exclude.

I have been trying to close my efbet online casino account for some time now but they refuse to do this thing…

I have a big problem with gambling and I want my account to be closed forever but every time I try to contact them and explain the problem they keep turning around and there is no progress on the matter and during this time I continue to lose a significant amount every passed day...! When I send an email that I want the account to be closed, they claim that I will receive an answer within two working days, and after these two working days, I only receive an email in which it is claimed that they will process your request as soon as possible. So far, I have 4 such emails in which it is mentioned that they are taking on this apparently so complicated task!!!

I also received an email in which they claim that at the moment they do not offer such a service as temporary blocking, deletion or restriction of a user account and that they do not oblige me to play there and at any time I can withdraw the available funds from the account!

I don't know what to do anymore.

Hello Sn00ppyy,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Efbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Did you mention in your request that you have gambling issues or addiction? When exactly did you send the first request and how much did you deposit since then?

Can you please forward the e-mails you sent to the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

The deposited amount after the first request is somewhere around 1000 BGN and I wrote that I have a problem with gambling in the first email and I really wanted to send the email that I received to see what it was about but it did not allow me to attach the photo... After I contacted you and some time passed, they sent me a form to fill out and send it for closing tomorrow, I will send it and write if there is any development!

Hello Sn00ppyy,

Could you please advise if there is any development in the case?

Dear Sn00ppyy,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.