Efbet Casino - The player's balance was confiscated.

Due to a deposit with my wife's card, efbet refuses to pay out the winnings or at least the bets placed. They asked for a photo of the card and my wife's ID card, then emailed me back that the account was blocked. More than two years ago, I had the same problem, even then they also asked for my marriage certificate.

Hello Marian88,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Efbet Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if ever did deposit with your own balance? Is your wife's card connected to her account or is it a joint account with you? Did you receive back your deposited amount?

Please note that it is strictly against rules in almost every single online casino to use a 3rd party payment and the casino had every right to confiscate any winnings.

Looking forward to your answer.

Regards,

Nick

Hello, I am willing to deposit, and quite a bit with my own funds. The card is a company (the company is shared), but the card I deposited with says the COMPANY and my wife's names. I am aware that I deposited in the case with funds of a third party, but what was the marriage certificate for, as in this case there is a problem again.

Hello Marian88,

Is the case still in progress with the casino or they definitely closed it? Are they still communicating with you?

They communicate only to untangle us. It was first up to 48 hours, then up to 10 days, then up to 10 working days, and today, on the tenth working day, they tell me that this is the approximate time for making a decision and giving an answer.

Hello Marian88,

Did you provide the casino any proof that you are the owner of the company in any way? Please also note that it will most likely take more than 10 days for the casino to verify you as is it a specific case.

Dear Marian88,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, everything is fine. The account is activated and the funds are available.

Thank you Marian88 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick