The player from Bulgaria had his withdrawal denied due to a third party deposit. After a closer examination, we rejected this complaint as unjustified.
I bet from my mother's card and now I have won and they don't want to pay me the profit, they first told me the amount of BGN 1180 to be withdrawn to someone else's card in quotes and the rest up to 3400 from where I want from there I can withdraw them the next day I have locked my account and I am waiting for a managerial decision
Dear Steliyan,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I have checked the terms and conditions, and this is what I found (here).
„3.4. All Customers should at all times be able to guarantee not to be:
- Acting on behalf of a third party
- Depositing money of unclear origin
- Depositing money through a credit card which they are not authorized to use or knowingly receiving money from such credit card.
- Using the services, offered by AE Group B.V., for money laundering."
Please understand that this rule has been breached. Some exceptions might be allowed by casinos when depositing or withdrawing funds using a joint card or this possibility is communicated beforehand. Technically it is very difficult to check who’s the owner of the payment method at the depositing stage. This can be checked only during the account verification, which is usually done when a withdrawal is requested. Therefore, it is a player’s responsibility to use allowed payment methods only.
If you’re not able to prove that you are a legitimate owner of the payment method and you haven’t received approval from the casino allowing you to use a third-party payment method, I’m afraid there’s not much we can do for you.
Thank you very much in advance for your reply and understanding.
Best regards,
Petronela