Efbet Casino - Player's self-exclusion failed.

Hello, I have a serious problem with gambling and I would be grateful if we could solve the problem with this casino. There is something like a law in Bulgaria from the tax office (NAS), a register for vulnerable (addicted) persons to gambling, this register prohibits you from accessing the Internet and physical casinos. The problem is that I have been registered since January 15, 2023, so far there has been success with the exclusion of 7 out of 8 Bulgarian internet casinos, EFBET casino remains, which does not want to deny me access and I can play freely when I try to connect to them regarding the exclusion of the gaming account, they say, for example, that it is processed and each time with different processing times, about 2 months have already passed in attempts to ban the account. I have also filed a report with the tax office (NAR) about them, it is difficult for me and I don't know what to do, I'm losing money, that's why I'm asking you if you can help.

Dear ivelikov,

Thank you very much for submitting your complaint. I’m terribly sorry to hear about your problem. 

Please allow me to ask you a few questions so I better understand the situation.

Could you please advise if the casino will be returning your deposits made after January 15th, 2023 after the self-exclusion will be processed from their side?

Looking forward to hearing from you.

Best regards,

Tomas

no will return nothing problem solved

Dear ivelikov,

Could you please explain what you mean by your last reply?

May we consider the issue resolved?

Please let me know. I'll await your reply.

Dear ivelikov,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.