The player from Germany registered at Efbet, assuming there would be no issues, but experienced problems with the account verification process. As a result, he was unable to withdraw his funds. The Complaints Team extended the verification timeline by 7 days to allow for a response. However, due to a lack of communication from the player, the complaint could not be investigated further and was rejected.
Efbet Casino - Player's account verification is delayed.
Amount: €300
Efbet Casino
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Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 months ago
Public
Public
2 months ago
Translation
I registered at Efbet. You can select that you are from Germany and specify your exact residence. Therefore, it can be assumed that I can register there without any issues. Now, I have tried to verify the account, but nothing has happened so far. I will continue to report... I would like to be able to withdraw my money as well.
Automatic translation:
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2 months ago
Hello Tonibello1,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Efbet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?
Please note that the verification process may take up to 14 days after sending in all the requested documents.
Looking forward to your answer.
Regards,
Nick
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2 months ago
Translation
I uploaded my documents for verification on August 25, 2024.
I tried to contact the provider via live chat and email yesterday and today, August 26, 2024. I have not received a response to date. No one answers in the live chat either. There was never a response to my messages.
I am still waiting for verification. Photos of my ID and address have been uploaded. NONE of the uploaded documents have been processed or approved.
I hope something happens and someone can help me...
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Sensitive attachment
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2 months ago
Translation
In live chat there is only an automatically generated answer.
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Public
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2 months ago
Hello Tonibello1,
As stated above, verification take up to 14 days. Please let us know in case it would take longer.
