The player from Bulgaria has been accused of using the 3rd party credit card. Her account was closed due to the same reason in the past. The complaint was resolved before we managed to intervene.
Efbet Casino - Player’s account has been closed due to a deposit sent from the 3rd party credit card.
Amount: €70
Efbet Casino
Safety Index:Above averageSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 years ago
Public
Public
3 years ago
Translation
Today, Efbet closed my account in an attempt to withdraw my winnings. In a message I received from them, they claim that I have deposited with foreign funds. This is absolutely not true, 3 days ago I even downloaded successfully. I contacted them by phone and they told me that all the deposits I made from Epay were from a foreign account. This is a fairly large amount of deposits, but I have evidence and receipts in my personal Epay for absolutely every deposit by day and time. However, they ignore all this .. Please help me, it's not about the amount left in the account. The point is that everything is very unfair.
Automatic translation:
Public
Public
3 years ago
Dear Psychopath,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. I found out you had almost the same complaint in the past (https://casino.guru/efbet-casino-player-s-account-has-been-closed-due). Do I understand correctly that this is a new problem, and your account has been closed again?
Could you please confirm that the winnings you wanted to withdraw were obtained by playing with your own funds?
Thank you very much in advance for your reply.
Best regards,
Kristina
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