Efbet Casino - Player's account access is delayed.

Good evening. I registered on efbet.gr two days ago. I was asking questions in the live chat and they were responding. I made a deposit of 130 euros, and then I requested a withdrawal of 300 euros that I won at the casino that night. In the morning, when I woke up, I checked what was happening, and it showed me a transaction amount error. It doesn't let me log into my account. I've been trying for two days to speak with a representative, but no one is answering. I'm looking for an email, and I've sent messages to four different ones I've found, but I haven't received a response from any of them, and I can't figure out what to do. I am also attaching a picture of what it shows me

Hello Gewrgia,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Elfbet Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if anybody else from your household owns a casino account in Efbet?
• Did you accumulate your winnings with real money or did you use a bonus?
• Did the casino respond to any of your e-mails since then?

Looking forward to your answer.

Regards,

Nick

No the casino has not responded to me...the winnings came without bonus....yes my husband also has an account with the same company we registered together on the same day...each with his details...

I have news, they put the 300 euros in my money a little while ago, but the problem with logging into my account remains

Hello Gewrgia,

I would advise not to create accounts in the same casino with your husband as it causes multiple issues with any online casino. Additionally, if you ever use the same device to login 2 different accounts, the casino has right to block every account related and confiscate any balance from them.

Please forward the communication between you and the casino to nikolas.b@casino.guru for further review.

Regards,

Nick

And now what is happening why this problem has arisen??? they don't know either.... why I can't log in they are trying to help me but they don't know anything....

Hello Gewrgia,

I haven't receive any e-mail from you yet. Please forward the requested information to nikolas.b@casino.guru otherwise we can't proceed in resolving this complaint.

Awaiting your response.

Regards,

Nick

Dear Gewrgia,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.