Efbet Casino - Player has problems with identity verification.

I cannot withdraw.

I have send my documents like a 1000 times and they keep replying me with the same message that I need to send documents. I have been on chat but their support is horrible. They dont even listen and starting to repeat the same message over and over again. Like your dealing with bots instead of humans.

Recently send me documents again and still no response.

I can deposit no problem. There is no need voor verification ofcourse. Can somebody please assist in these matter.

Kind regards

Dear RafaJoa,

Thank you very much for submitting your complaint. I’m very sorry to hear about your problem. I can only imagine how frustrating it might be for you, but please understand, that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. Each casino is unique and proceeds the verification process differently.

Could you please indicate, which documents exactly you have already provided? Do I understand correctly that none of them haven’t been approved?

Additionally, please forward any relevant communication between you and the casino to kristina.s@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Dear RafaJoa,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.