HomeComplaintsEfbet Casino - Player cannot withdraw bonus winnings.

Efbet Casino - Player cannot withdraw bonus winnings.

Amount: 100 лв

Efbet Casino
Safety Index:Above average
Submitted: 25 Aug 2021 | Case closed : 09 Sep 2021
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

3 years ago

The player from Bulgaria finished the wagering requirements and requested a withdrawal. The withdrawal was cancelled, and the player was informed, that wagering requirements haven’t been met. Then the casino stopped communicating with the player. We rejected the complaint because the player didn't respond to our messages and questions.

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3 years ago
Translation

Two days ago I received a bonus offer for the next deposit. I deposited BGN 100 and received another BGN 100 as a bonus. After reading the rules for rolling the bonus, which was 2 times the amount of the bonus or a total of BGN 200, I loaded the roulette that is on the site and rolled the bonus a total of 4 times. Then I ordered a withdrawal for BGN 100. An hour later, my withdrawal was denied. I wrote several emails and did not receive an answer as to why the download was denied. Today I managed to contact their chat and they replied that I did not meet the conditions for scrolling. I asked them to explain to me which condition I did not meet and the consultant stopped chatting with me.

Automatic translation:
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3 years ago

Hello Лидия,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please specify which bonus was in play? Would you be so kind and send us a link?

Also, would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. Alternatively, you can post it here.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Best regards,

Kristina

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3 years ago

Dear Лидия,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

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3 years ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

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