Easy Casino - Player’s struggling to withdraw her winnings.

I replenished the balance with three minimum deposits (560 UAH). I won ±19000, put it on withdrawal. They wound up another 20,000. There is no money. Wrote in those support, they said that you need to pay a commission for all transactions of 12%. I canceled all transactions by replenishing the balance by 7% of them. I replenished the account by 560 hryvnia, put 4000 for withdrawal, the commission for withdrawal (492 UAH = 12%) was removed, there is no withdrawal. Those. support said that my profile is too suspicious in document verification (I didn’t pass it) and they said that I need to pay a commission of 20% of the transaction amount and go through verification again (although I didn’t pass it), the details are all right, I have one account! I invested more than I won, there is no withdrawal! The case is 2 months old, my acc was deleted or blocked, I can’t log in.

Dear azuzubatka,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar suspicious case just recently.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Dear azuzubatka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I went through verification and this was my first and last withdrawal attempt.

Thank you, azuzubatka, for your email. Please be aware this casino demands numerous fabricated charges to be paid for their services. However, regardless of payments received for processing, verifying, or unblocking, withdrawals are still not carried out.

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Moreover, after checking the terms and conditions https://easy-casino.net/en/terms, we understood that Ukraine is even listed as restricted jurisdiction, and you should never be allowed to create an account in the first place.  

"For legal reasons, we do not accept players from the following countries: USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located in the territory of these countries are not allowed to open accounts or deposit funds on the Site. Changes are possible in the list of jurisdictions, and they can be made by the Company without prior notice to the players. You agree that you will not open an account or transfer funds to it while in the territory of one of the jurisdictions listed above."

I am afraid that nobody will answer. This casino is a scam casino.

Unfortunately time to time, this kind of fraud appears. It is always a new casino without a license, and they always ask players to pay for something: withdrawal fee, taxes, VIP account.

Please remember that if the player should pay for something, the casino can always deduct it from the balance.

We currently have 16 cases about this casino, and all are pretty much the same.

Because the casino has no license, there is very little how we can help. (we can give you advice about how to proceed)

I can only recommend you contact https://mychargeback.com/

explain to them what happened, and with a bit of luck, you will be able to do a chargeback for all your transactions.

Dear azuzubatka,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.