Easy Casino - Player’s struggling to withdraw her winnings.

Good evening, I registered a month ago at easy casino ... I chose the Slot, played and to my surprise I won 18700, I wrote to the support service that I want to withdraw, of course they immediately answered .... they wrote that I had to make a one-time three payments from 500 UAH, since a new user so that the system can give out my winnings…. I paid, but this was not all ... I also had to pay for the currency conversion of 12% of the winnings .... And then I paid...

but I didn't receive my winnings. I began to find out what the problem was, they said that they entered the card number incorrectly, and therefore my withdrawal of funds was blocked .... When asked what needs to be done, they said to pay 7% of the winnings so that the money would be returned to the account, since supposedly my money was stuck in a bank somewhere in Turkey ... I paid again .... The money was returned ... in order to withdraw again, I had to pay 12% of the conversion again, I paid ... but again to no avail .... it turned out that the security service did not like that different card numbers for withdrawal, although replenishment and withdrawal of money were made from the same card ... I was asked to send a photo passport data, a photo of a bank card and again pay 20% of the winnings ... I sent a photo of my passport and bank card ... support service operator Dmitry Ushakov said that these 20% will remain in my account, they will not be debited, I can withdraw them or continue to play , and they will return 12% of the conversion ... and then I replenished again with the hope that I could still withdraw my winnings .... A day later, the money was returned to the account, everything was like Support and said ... that once again I paid 12% to withdraw the money, but the money did not come ....... But a question for Dmitry’s support, he replied that the security service did not like my data and my account was blocked ... now I can’t log into my account, I didn’t withdraw my winnings ... I invested a lot of money ...

I wrote from other phones and just went to the site to find out what was the matter, the same Dmitry wrote to me that the winnings should come, but after that the window for contacting support immediately disappeared ...

I don’t know for what reason they blocked me, if the day before the security service approved my data, returned the money to the account account ... and then silence ... Please help me figure it out 🙏

Dear Alenka1989,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem and blocked account. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you completed the KYC verification successfully? Have you withdrawn any funds from this casino in the past?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

Meanwhile, I would strongly recommend against paying any processing fees as we came across a very similar casino in the past, using the same suspicious tactics https://bet365-eng.com/.

I hope we will be able to help you to resolve this issue and receive your winnings as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

Good afternoon, for the first time I decided to try to play, in the past I didn’t withdraw money, as a new user, before this casino I didn’t register anywhere and didn’t play, of course I didn’t withdraw money ....

KYC passed because after I sent a photo of my passport and a photo of a bank card, my funds were unblocked because a financial block was imposed ... if they removed my financial block and returned the blocked money, then KYC passed

Thank you, Alenka1989, for the clarification. Could you please forward any relevant communication to petronela.k@casino.guru?

Dear Alenka1989,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

These are the SMS messages that the easy casino support service wrote to me

Thank you, Alenka1989, for your reply.

Please be aware this casino demands numerous fabricated charges to be paid for their services. However, regardless of payments received for processing, verifying, or unblocking, withdrawals are still not carried out.

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

Moreover, after checking the terms and conditions, we understood that Ukraine is even listed as restricted jurisdiction, and you should never be allowed to create an account in the first place.  

"For legal reasons, we do not accept players from the following countries: USA, Ukraine, Iran, North Korea, Sudan and Syria. Persons residing or located in the territory of these countries are not allowed to open accounts or deposit funds on the Site. Changes are possible in the list of jurisdictions, and they can be made by the Company without prior notice to the players. You agree that you will not open an account or transfer funds to it while in the territory of one of the jurisdictions listed above."

Could you please advise how much you paid so far on additional fees? Thank you.

Good afternoon, I paid UAH 13,296 for additional commissions, receipts are available

Thank you, Alenka1989, for the clarification and all the forwarded screenshots.

Thanks to multiple complaints from players about the same issue in this casino we learned the following facts:

Please be aware this casino demands numerous fabricated charges to be paid for their services. However, regardless of payments received for processing, verifying, or unblocking, withdrawals are still not carried out.

We strongly recommend not to pay any fees that may be requested on top of your active balance or pending withdrawals, as this is not something that any legitimate casino would ask for.

As the last resort, we can recommend that you contact the following website https://mychargeback.com/ to request a chargeback of your deposited funds. 

I'm sorry we couldn't be of more help. We have tried to contact the casino several times to give them a chance to react. Sadly, there has been no reply at all. The least we could do is issue a warning for the casino and lower their rating to a minimum.

Since this casino is a scam and we received no reaction from their side, we close this and all the previous and future complaints as unresolved.