Duxcasino - Player’s deposit has never been credited to their account.

Amount: €40

Duxcasino

Safety Index:High Submitted: 05 Apr 2022 | Case closed : 12 May 2022

Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player has deposited money into their account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.

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Danielbak65

Advanced Novice

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2 years ago

OriginalTranslation

Hello on 01 Apr 2022, 18:21 I made a deposit of 40 euros which was deducted from my bank account. But not transferred to the casino. After countless attempts to write to support, nothing has happened so far. Each support told me something different. A support even said it's up to my deposit limit which I made after the deposit and anyway still had 100 euros free XD. So a mega excuse that is not true. There is also a VIP system where you get bonuses. I asked 2 times for support to turn it on. It was always set to on. (I still have the caht history). Today I wrote again and they said I issued it today at 6:33 p.m. and I was at work at that time XD. I don't care about the bonus but just a small example. I'm talking about the deposit. LG Daniel B***

Edited by a Casino Guru admin

Automatic translation:

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Kristina

Deputy Complaints Team Lead

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2 years ago

Dear Danielbak65,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

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Kristina

Deputy Complaints Team Lead

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1 year ago

Dear Danielbak65,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

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Kristina

Deputy Complaints Team Lead

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1 year ago

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.