The player has deposited money into their account, but the funds seem to be lost. We rejected the complaint because the player didn't respond to our messages and questions.
Duxcasino - Player’s deposit has never been credited to their account.
Amount: €40
Duxcasino
Safety Index:HighSafety Index
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8.2
Duxcasino has a Safety Index of 8.2, which makes it a safe casino suitable for most players. Explore this casino’s Safety Index
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
2 years ago
Public
Public
2 years ago
Translation
Hello on 01 Apr 2022, 18:21 I made a deposit of 40 euros which was deducted from my bank account. But not transferred to the casino. After countless attempts to write to support, nothing has happened so far. Each support told me something different. A support even said it's up to my deposit limit which I made after the deposit and anyway still had 100 euros free XD. So a mega excuse that is not true. There is also a VIP system where you get bonuses. I asked 2 times for support to turn it on. It was always set to on. (I still have the caht history). Today I wrote again and they said I issued it today at 6:33 p.m. and I was at work at that time XD. I don't care about the bonus but just a small example. I'm talking about the deposit. LG Daniel B***
Edited by a Casino Guru admin
Automatic translation:
Public
Public
2 years ago
Dear Danielbak65,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.
I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.
Best regards,
Kristina
