HomeComplaintsDunder Casino - The player's unable to access the casino.

Dunder Casino - The player's unable to access the casino.

Amount: NZ$40

Dunder Casino
Safety Index:High
Submitted: 14 Sep 2022 | Resolved : 20 Sep 2022
Resolved Our verdict

Case closed

RESOLVED

Case summary

1 year ago

The player's unable to access the casino after depositing there. The complaint was resolved as the player could access the site again.

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1 year ago

When I made a deposit to the casino, the website suddenly became 404 NOT FOUND.

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1 year ago

Hello dragonmeister,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dunder Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? Was this your first ever deposit into the casino? Was the money charged from your account? Did you try to contact the casino and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

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1 year ago

Hi Nick.

Verification has been done since last July if I wasn't wrong.

It was not the first time deposit.

Money has been charged from my bank account and arrived in the casino account.

I tried to contact them once the site was accessible to me. I was able to visit the site. Hence the issue is resolved. However, Dunder.com is not willing to make any compensation for the unnecessary panic caused to players in NZ.

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1 year ago

Thank you dragonmeister for letting us know that the issue has been resolved. Also this is not a reason for any compensation by the casino as technical errors may occur anytime in any casino. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick

Edited by a Casino Guru admin
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