Duelz Casino - The player's account got blocked.

Won 569 tried to withdraw they have asked for verication which i have sent everything they hsve asked for have ignored my emails and blocked my account no reason was in the mudfle of a game. I belive by the reviees its scammed and hate psing peoplrs winning. Will be contacting gsmbling commission.

Hello Buddy1204,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Duelz Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified or not? When exactly did you request for the withdrawal? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Hi

I never used bonus. They ignore emails. Asked for a photograph standing with passport how undignified. The never needed verification to desposit which they should have asked for then won for the first time and blocked me. Have sent all what they asked for and still no reply.

Thank you for your help.

Regards

Neil Severs

Hi Nick

Requested withdrawal sunday 19th June. Played with real money . My account was not verified which they should have asked for at start. Ignoring emails and blocked me.

Kind regards

Neil Severs

Please note that the verification process may take up to 14 days after sending in all the requested documents. It is also common that some casinos block the player's account until the process is finished.

Dear Buddy1204,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Hello Buddy1204,

Could you please advise if it's a shared PayPal account or you are not the owner at all?

It was a shared paypal with my wife. My card details. I dose not matter now. Have closed all gambling sites. I feel they are all the same. Thank yiu for your help. Hope someone in need has received the winnings. I wont be gambling again.

Kind Regards

Neil S****

Thank you Buddy1204 for contacting us anyway and I'm sorry that you decided that way. If you would ever come across any new issue again, do not hesitate to contact us.

Regards,

Nick