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OverviewBonusesUser reviews24Safety Index explainedDiscussion9Payment methods17
Duelz Casino Review
Our expert casino review team has carefully analysed Duelz Casino in this review and evaluated its positives and negatives using our casino review process. They considered the fairness of the casino's Terms and Conditions, licenses, complaints from existing players, customer support, limits, and other important factors to figure out whether this casino is safe and legit, an outright scam, or somewhere in between.
Based on these markers, we have calculated the Safety Index, a score that summarizes our analysis of the safety and fairness of online casinos. As the Safety Index rises, the probability of encountering problems while playing or making withdrawal lowers. In terms of player safety and fairness, Duelz Casino has a High Safety Index of 8.6, which makes it a recommendable casino for most players. Continue reading our Duelz Casino review to find out more about this casino and determine if it's the right fit for you.
Safety Index of Duelz Casino – Is it fair and safe?
In determining a casino's Safety Index, we follow complex methodology that takes into account the variables we have gathered and evaluated in our review. This includes the casino's T&Cs, player complaints, estimated revenues, blacklists, and various other factors.
In our review of Duelz Casino, we thoroughly read and reviewed the Terms and Conditions of Duelz Casino. We noticed some rules or clauses, which were unfair, thus, we consider the T&Cs to be somewhat unfair. Unfair or predatory rules could potentially be leveraged to deny the players their rightful winnings. Thus, taking our findings into account, if you do decide to play at this casino, we urge you to proceed with caution .
According to our approximate calculation or collected information, Duelz Casino is a very large online casino. In proportion to its size, it has received complaints with a very low total value of disputed winnings (or it doesn't have any complaints whatsoever). When evaluating a casino, we consider the number of complaints in relation to the casino's size, since bigger casinos generally receive a higher number of complaints due to a larger player base.
We did not find Duelz Casino on any relevant casino blacklists. The presence of a casino on various blacklists, including our own Casino Guru blacklist, is a potential sign of wrongdoing towards customers. Players are encouraged to consider this information when deciding where to play.
On the whole, also considering other contributing factors in our assessment, Duelz Casino has achieved a Safety Index of 8.6, which is classified as High. We consider this casino a recommendable option for players who are searching for an online casino that creates a fair environment for their customers.
Note: To the best of our knowledge, Duelz Casino is associated with 2 other online casinos. Since we are aware of the connection between these casinos, we have considered the attributes of the linked casinos when calculating the Safety Index of Duelz Casino.
Duelz Casino T&Cs
Whenever we review online casinos, we carefully read each casino's Terms and Conditions and evaluate their fairness. In T&Cs of many of them, we uncover clauses and rules which we consider unfair or outright predatory, as they give the casino the possibility to justify not paying out winnings to players in certain situations.
We found some questionable rules or clauses during our review, because of which we consider the Terms and Conditions of Duelz Casino to be somewhat unfair.
Note: For further detail on our findings regarding the T&Cs review click here.
Player complaints related to Duelz Casino
Our casino assessment rests heavily on player complaints, since they provide us valuable data about the issues experienced by players the and the casinos' way of putting things right. When calculating the Safety Index for each casino, we take into account all of the complaints that we get through our Complaint Resolution Center in addition to the complaints that we find elsewhere.
We currently have 0 complaints directly about this casino in our database, as well as 6 complaints about other casinos related to it. Because of these complaints, we've given this casino 538 black points in total, out of which 538 come from related casinos. You can find more information about all of the complaints and black points in the 'Safety Index explained' part of this review.
User feedback and assessment of Duelz Casino
At Casino Guru, users have the opportunity to provide ratings and reviews of online casinos in order to share their opinions, feedback, or experiences. Based on these, we then generate a complete user satisfaction score, which varies from Terrible to Excellent.
Duelz Casino has a Mixed User feedback score based on the 24 user reviews in our database. You may access the casino's user reviews in the User reviews section of this page.
Note: Since it is not uncommon that upset players leave many harmful reviews to damage casino's reputation, and some casinos post false reviews to increase their user feedback score, please note that user reviews may not accurately represent the casino's quality. We strive to filter these out and calculate an accurate user feedback score; however, for these reasons, we do not consider user feedback in our Safety Index calculation.
Duelz Casino company information and licenses
Duelz Casino belongs to SuprPlay Limited and has estimated yearly revenues over $20,000,000. This establishes it as a medium-sized online casino within the bounds of our categorization.
Duelz Casino has been granted licenses by authorities in the following countries or regions: Estonia, Sweden (Spelinspektionen), Malta (Malta Gaming Authority), United Kingdom (United Kingdom Gambling Commission).
About payment methods and win and withdrawal limits
Winnings and withdrawals are typically regulated by limits set by the casino. In many instances, the limits are high enough to not impact the majority of players. However, certain casinos impose win or withdrawal restrictions that may be quite limiting. That's why we always examine these aspects in our casino reviews. The information regarding the casino's win and withdrawal limits is displayed in the table below.
Withdrawal limits
Win limits
EUR 100,000 per month
No win limit
Unlimited in GBP
SEK 1,000,000 per month
Note: Certain payment methods available to players may not be available for making both deposits and withdrawals. Also, some methods may only be available in selected countries.
Languages and customer support options
Members of our casino review team collect information about customer support and available languages when reviewing online casinos. The table below contains information about the languages at Duelz Casino.
Language
Website
Customer support
Live chat
English
24/7
Swedish
24/7
Estonian
24/7
Members of our casino review team contacted the casino's representatives to learn how helpful, professional, and quick their responses are. Since customer support can assist you with problems related to registration process at Duelz Casino, account problems, withdrawals, or other issues, it holds significant value for us. Judging by the responses we have received, we consider the customer support of Duelz Casino to be professional and fast.
Slots and casino games at Duelz Casino
You can play these types of games at Duelz Casino: Slots, Roulette, Blackjack, Video poker, Bingo, Baccarat, Jackpot games, Live games, Craps and dice, Keno, Scratch cards, Other card games, Other games, Crash games, Live shows, Live baccarat, Live bingo, Live blackjack, Live dice games, Other live games, Live poker, Live roulette.
Titles supplied by 94 casino game providers are available. This includes NetEnt, Nolimit City, Play'n GO, Blueprint Gaming, Evolution Gaming, Pragmatic Play, Quickspin, Yggdrasil Gaming, Red Tiger Gaming, Thunderkick, Big Time Gaming, Scientific Games (SG Digital), Playson, NYX Gaming Group, Amatic, Nextgen Gaming, ELK Studios, Push Gaming, Eyecon, Lightning Box, Spinomenal, Booming Games, Tom Horn, Relax Gaming, Ainsworth, Inspired Gaming, PearFiction Studios, Jelly, Ino Games, Oros Gaming, Fantasma Games, Old Skool Studios, Half Pixel Studios, Bluberi Gaming, S Gaming, Swintt, Indigo Magic, Authentic Gaming, Win Fast, Wishbone, Slingshot Studios, Alchemy Gaming, Skillzzgaming, GONG Gaming Technologies, Nailed it! Games, Spribe, Fortune Factory Studios, Gamomat, All For One Studios (ALL41), Northern Lights Gaming, Enrich Gaming, On Air Entertainment, Spearhead Studios, RAW iGaming, Foxium, AGS, Buck Stakes Entertainment, SlotMill, Triple Edge Studios, Crazy Tooth Studio, Infinity Dragon Studios, Reel Play, Gameburger Studios, Real Dealer Studios, Oryx Gaming, Gaming Corps, Atomic Slot Lab, Games Inc., Switch Studios, Barstruck, Leap Gaming, Blue Ring Studios, Neon Valley Studios, Synot Games, Stakelogic, Skywind Group, Gamevy, High Limit Studio, SpinPlay Games, Neko Games, Gold Coin Studios, Blue Guru Games, Kalamba Games, Hammertime, Aurum Signature Studios, Games Global, Just For The Win, Golden Rock Studios, Snowborn Games, Electric Elephant, Stormcraft Studios, Coin Machine Gaming, Hacksaw Gaming, AreaVegas.
Bonuses and codes offered by Duelz Casino
Online casinos provide incentives in the form of bonuses to encourage both new and current players to register an account and keep playing. No deposit bonuses and deposit bonuses are the most common categories. While deposit bonuses are only given out once a player makes a deposit, no deposit bonuses or free spins are given to players without requiring them to do so. Nevertheless, other bonus codes, welcome sign-up bonuses, and loyalty programs are also among the promotions offered by casinos.
As of right now, our database holds 7 bonuses from Duelz Casino, including:
100% up to €300
25% up to C$500
25% up to C$500
Up to 140 EXTRA SPINS (£0.1/each)
25% up to C$500
100% up to C$100 and 200 extra spins
100% up to $100 and 200 extra spins
Please note that some deals could only be available to players from particular regions. To learn more and see which bonuses are available to you, take a look at the 'Bonuses' part of this review.
Browse all bonuses offered by Duelz Casino, including their no deposit bonus offers and first deposit welcome bonuses.
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User reviews
(24)
User reviews of Duelz Casino
This is a place to share experience with Duelz Casino. Read what other players wrote about it or write your own review and let everyone know about its positive and negative qualities based on your personal experience.
This casino is an absolute con! I have been waiting now for my withdrawal to go into my bank for approx 2 weeks. They keep making excuses as to why I can't have it. I have an email admitting that verification is suffice and my winnings should be in ASAP however, that was atleast a week ago, maybe more. They keep asking me for verification which I've provided more than enough. Word of warning. Do NOT use this casino! Wouldn't even give it a 0 out of 10. Awful!
I had not read the reviewes here before playing on Duelz. I won €31000 (7000x) in a single slot spin on Duelz. After that I read the reviewes and got a bit nervous. But 13 days later I had the money on my account. My bank then asked questions about the transaction but Duelz provided the needed documents within a few weeks.
After playing at this casino for a few month. I would say that they have a good game selection. Don't bother with their bonuses. Terms are not good. I would advise anyone to make sure they are fully verified, before you deposit any money in this casino. I have had good and bad experiences, in withdrawing money. smaller withdrawals are usually pretty quick. But be prepared to wait a while if you hit anything substantial. They don't rush to pay out bigger wins. Customer service is only by email or live chat. If you do need to contact them don't expect much. Always sounds like excuses to me. When I did contact them. In short there are far better casinos out there. But this isn't the worst either.
I used casino guru to complain that they hadn’t paid me out! But SUPRISINGLY after waiting about 2 months the did actually pay the 1000 into my account! But I had actually got up to about 25k and multiple withdrawal attempts wer rejected and just dodged about! They DEFO ARE DODGY AND ARE DEFO NOT WORTH PUTTING YOUR MONEY INTO! But I think using casino guru to complain helped a lot in them Actually paying me out EVENTUALLY! Thanks
I have seen all the negative reviews on here and had a large around waiting to be approved approx 4k and in no time it has arrived and I.D documents were uploaded no issues whatsoever live chat was also helpful betty especially
Worst casino app ever they don’t pay you your winnings I’ve contacted customer support many times and still nothing gets resolved so I would advise anyone and everyone to stay away from this shady company
The most shocking scamming casino I have ever played on I won and withdrew £1500 would they let me withdraw it no they wouldn’t they asked for documents which I have sent numerous of times and they keep declining it they have put my account on hold so can’t contact them through live chat DO NOT play on this casino they will never pay you out I’m not happy with them at all I’ve been waiting 2 months now and they still won’t accept my documents and ID what a joke this company is
Nothing positive to say about this site
Everything is negative about this site ignore all contact with you
They let you play and loose and deposit how every you like then if you win and request withdrawal of winnings they ask you for every different type of Id, proof of address Photo of payment method.
Then they find a way to rip you off. With me, I used my PayPal Account (for extra protection pffft) which has been upgraded to a business account so they emailed me after I was congratulated by an agent in the websites chat for my win. The email said as I had funded my account with a PayPal that is not a standard PayPal, they do not support the payment method.
There for if I have unknowingly used an in correct method of payment one would assume my withdrawal would be cancelled and I would be refunded in full...
But no the email describes that my winnings have been conviscated due to me breaching terms of service. (by using my own PayPal iny name only and not owned by any business) but as they are super nice lol NOT.. They added how they have paid refunded me £100 back to the unsupported payment method (even though its unsupported) leaving me unable to open any case with PayPal about their behaviour and withholding my funds.
This casino stinks and its operating as a scam. Any little chance they may have to decline you what's yours and accuse you if using third party payment methods like having a premium PayPal account. They will.
Be prepared to be ripped off.
Thanks alot duelz
I bet you are all so so rich from all the people you scam.
Good one
🤮
If anyone else has experienced this get advice from a solicitor. I'm taken them to court.
UPDATE
After writing an email asking for a reconsideration and after me contacting casino guru with my case and them accepting my case,
I have now recieved an email confirming the held funds that were not paid will be.
Be safe everyone!
I highly recommend Casino Guru for advice and help if you get into a similar situation to mine.
The outcome after making a complaint and gaining support from casino Guru
The fact I didn't skip this casino in the first place
Should have done more research and read more reviews before sign up
Still recommend Stay away from this one
toshey1450
Unregistered user
• 3 years ago
By far the worst online casino iv ever been on depositing money no problem getting money out impossible?
koxxx92
Unregistered user
• 4 years ago
Please, for your own safety, do not play at suprplay casinos. They do not withdraw money, they have a different license on the website than it appears in the official documents. I warn players, this is not a casino but a company that does not operate legally.
no any no anyno anyno anyno anyno any
Please, for your own safety, do not play at suprplay casinos. They do not withdraw money, they have a different license on the website than it appears in the official documents. I warn players, this is not a casino but a company that does not operate legally.
Cornishdynamo1
Unregistered user
• 4 years ago
DO NOT USE THIS SCAM SIGHT!!!! I BEG YOU! I was signed up and sent of verification which was accepted. Had a few minor wins which where payed. I then won £1100 and suddenly needed more verification, sent off everything they asked, days passed back and fourth from live chat. Finally recieved an email saying they had cancelled my withdrawal of £1100 because i signed up with a different last name!!!! What an absolute joke. Blocked me from live chat and won't respond to emails. STAY AWAY FROM THIS SCAM CASINO!!!!
I won £225 on duels casino, only to be told I had won it on free spins, limiting my withdrawal to £100, this is untrue as I deposited £25 on the 26/8/21 my wins from free spins were negligible. Surely if I had won on free spins it would not have let me withdraw. I am furious to say the least
I enjoyed playing at Duelz until this incident but thus has really infuriated me.
See review
Safety Index explained
Safety Index of Duelz Casino explained
Take a look at the explanation of factors that we consider when calculating the Safety Index rating of Duelz Casino. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database.
Safety Index:High8.6/10
Very big casino, based on our research and estimates
We consider the casino's T&Cs to be somewhat unfair
Not found on any relevant casino blacklist
No player complaints or very low value of withheld winnings in complaints in relation to the casino's size
We also considered other factors, which had a neutral impact on the casino's Safety Index
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