Duelz Casino Review

A verified player requested a withdrawal and sent all documents to the casino. However, their replies were very slow, and it turned out that player's winning had been confiscated due to using the same IP address. The player didn't agree with this decision.

The player requested a withdrawal and provided all the documents needed but it was stil not getting approved. In the end, the casino informed him that the funds were back to his account, however, he couldn't access it - his account got blocked. A casino representative replied to the complaint, but there were no more updates.

The player complained about a very long verification process he'd been through, only to be asked to go through another one right after he requested a new withdrawal. The casino kept declining his proof of bank, and in the end, confiscated player's winnings. The player was accused of using a 3rd party account. There were no more updates since then and the complaint remained unresolved.

Player's withdrawal was to be approved, but when the player wanted to check on it's status, he found out that he had been excluded from the casino for no reason and couldn't contact them directly. The casino didn't react to this complaint and it remained unresolved.

The player from the United Kingdom was experiencing a delay with his withdrawal request. He had previously made successful withdrawals from the same online casino and had passed the KYC verification process. However, his latest withdrawal request for £200 had been held up. The casino stated they required additional documents for KYC verification, which the player insisted he had already provided. After our attempts to encourage cooperation from the player failed, we had no choice but to reject the complaint.

The player from the United Kingdom verified their account with Duelz and successfully won £300. Despite being verified, they requested additional documents and subsequently disabled the player's account during a bonus game. The complaint was closed as the player's account got closed with no remaining balance.

The player from the UK is unable to withdraw £3,500 from his account. His attempts to resolve the issue through casino's customer support have been unsuccessful. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom claims that her bank account was misused for depositing funds on the casino site under an account not registered to her name. She attempted to contact the casino but received no reply.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from the United Kingdom has a blocked account and £1200 winnings confiscated. The casino claimed the player violated bonus compliance rules; however, the player insists they never claimed or used any bonuses. Later, since the casino informed us that the matter was already being handled by ADR, and they were waiting for its final decision, the complaint was temporarily closed pending the outcome of the ADR's investigation. Based on the information and details received from the complainant via email, the complaint was updated to 'rejected'. ADR (eCOGRA) decided in favor of the casino.

The player from the United Kingdom passed initial verification and requested a withdrawal after the first win. He self-excluded himself, but the casino has asked for additional photos. The player has refused and the payment, even his deposit, hasn't been processed for 3 days. The complaint was rejected because the player didn't respond to our messages and questions.

A player from the United Kingdom was playing and had accumulated around £1000 in winnings, but was abruptly self-excluded by the casino without consent. The player is experiencing non-responsiveness from the casino regarding this issue. The complaint was rejected as the palyer stopped responding.

A player from Sweden is unable to withdraw money from their account. The player was asked to verify their identity and subsequently requested their account to be closed. Currently, the player doesn't have access to their account or winnings of 330 SEK. The complaint was rejected because the player didn't respond to our messages and questions.

The player from United Kingdom has requested a withdrawal prior to submitting this complaint. Unfortunately, their winnings haven’t been received yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from United Kingdom has requested a withdrawal less than two weeks prior to submitting this complaint. Their money hasn’t been received yet. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from New Zealand is experiencing difficulties verifying his casino account due to missing proof of income and wealth. The complaint was rejected because the player didn't respond to our messages and questions.

The player from United Kingdom requested a withdrawal less than two weeks prior to submitting this complaint. The payment hasn’t been processed yet. The complaint was rejected because the player didn't respond to our messages and questions.

The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. After a closer examination, we ended up rejecting this complaint as there is reasonable suspicion that the player has provided tampered documents and thus failed the verification process.

The player from United Kingdom has submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the UK is unable to withdraw his winnings from the casino. We tried to contact the casino several times, but there's been no reaction from their side. We were forced to close the complaint as unresolved and recommended the player to contact the gambling authority.

The player from United Kingdom submitted a withdrawal request less than two weeks prior to contacting us. Winnings haven’t been obtained up to this day. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player's account got closed as his country became restricted. After our intervention, we were able to help the player to get their winnings. The player confirmed they received the funds in the end. The Player’s complaint has been resolved successfully.

The player from Sweden has been accused of opening multiple accounts. The casino couldn't share information about the case due to GDPR. We closed the case temporarily, because the player involved alternative dispute resolution body. After we reopened the complaint we asked the player to send us the official statement from the alternative dispute resolution center. We closed the complaint because the player stopped responding.

The player from the UK was experiencing difficulties withdrawing his winnings due to ongoing verification. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from the United Kingdom has requested several withdrawals two days prior to submitting this complaint. Simply, winnings haven’t been received yet. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom is experiencing difficulties withdrawing his funds due to limited availability of payment methods. We rejected the complaint because the player didn't respond to our messages and questions.

The player from the United Kingdom is experiencing difficulties withdrawing her winnings due to ongoing verification. The casino responded and stated that they would contact the player shortly. The player then stated that they had been issued a refund, but when asked to clarify the details of this they became unresponsive. It seems that the issue may have been resolved, but without confirmation from the player, the complaint was eventually rejected.

The player from the UK deposited from a business Paypal account, so the casino decided to confiscate all accumulated winnings. The player later confirmed that the withdrawal was processed successfully, therefore we marked this complaint as resolved.

The player from Germany has deposited funds into her account from her boyfriend’s payment method. The casino confiscated winnings and closed the account. Since this was done in compliance with the General T&Cs, we were forced to reject this complaint.

The player from the United Kingdom had their account blocked after requesting deposit limits. The cashback back bonus hasn't been honored. After a closer examination, we ended up rejecting this complaint as unjustified.

The player from the UK was having difficulties withdrawing winnings due to incomplete verification. The casino refused to provide us with the data for review due to its strict internal policy and GDPR, and the complaint should have been resolved by IBAS. We closed the complaint temporarily as unresolved until the IBAS's final decision is made. After receipt of an update from the player, it looks like IBAS made the final decision, so we reopened the case. IBAS decided that the casino was right and acted in accordance with its terms and conditions, and we do not have a reason to question its decision. All the deposits made to the complainant's disputed casino account were refunded. Therefore, the complaint was rejected.

The player from the United Kingdom was experiencing difficulties withdrawing his winnings due to ongoing verification. The casino stated that the player had opened multiple accounts, but would only supply evidence to their official ADR service so the player submitted a complaint to them also. This complaint was therefore closed temporarily whilst we awaited the decision of the regulator. After some time, the casino requested that the complaint be reopened as the ADR's investigation had reached a conclusion. It was decided that as the player could not satisfy the casino’s verification check, they were fully entitled to close the customer’s account and confiscate his winnings. The player confirmed this was the decision and so the complaint was rejected.

The player from Finland provided all the required documents, but his account has been closed. After that the casino asked for additional documents. The complaint was resolved as the player successfuly verified and withdrawn his winnings.

The player from Manitoba had faced a delay in withdrawing his winnings of $600 due to an initial lack of a passport for verification. After he had obtained and submitted his passport, he still experienced delays from the casino's side. The player had self-excluded from his account but had been assured by casino agents that his balance was still intact. The player had contacted our complaints team for assistance, and after our intervention, the casino had confirmed that they would send the funds via bank transfer. Despite a technical hitch that initially caused the transfer to fail, the casino eventually succeeded in transferring the funds. The player had confirmed receipt of his winnings, and the case was subsequently closed.