Duelz Casino - Player’s winnings have been voided.

Well iv been like completely cut off from the site after giving them all of my details. Me and my partner have a shared bank account which I deposited 40 off our card I then won 7k then when I went to withdraw the money they told me I need to verify my account and send them all my personal information. After a month of doing everything they asked of me they told me they have no other option but to void my winnings and pay bak 40 dollars to my card. I think this is very unfair and and was a stufup on there end. U would think if I could deposit off our card I could withdraw what is rite fully mine.

Dear Chantelle,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Did you communicate a possibility of depositing funds from a joint card beforehand? Whose name is displayed on the actual card? Lastly, could you please advise if your partner holds an account in the same casino?

If there’s any relevant communication, please forward it to petronela.k@casino.guru.

I realize that it might seem like a lot of inquiries, but all the requested information is essential if we wish to proceed with this case. Thank you very much in advance for your reply.

Best regards,

Petronela

Dear Chantelle,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.