Duelz Casino - Player's not able to access his account.

Can’t log into my account,can’t contact them because email address doesn’t exist

Dear Cappo666,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Which email address have you contacted, please? Was the email undelivered? Was it this one?

Could you please advise if there are any funds being held in your casino account? Is it £230(dispute value)? Have you accumulated these funds with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yea it is not with bonus,I deposited 80,I am still getting txts from Duelz casino but no emails,my email address is saying is not valid now in the site

Thank you for your reply, Cappo666. I’m very sorry but you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Hi I still haven’t been paid and getting no response

Ok, so I see that you keep avoiding my questions, so I will ask you again.

1. Which email address did you contact?
2. How much money is currently in your casino account?

Moreover, please forward me the emails you have been sending to this casino to kristina.s@casino.guru. Thank you in advance.

They still haven’t resolved anything and still haven’t got my withdrawals

Well, we are clearly getting nowhere here. Unfortunately, I am forced to close this complaint because you failed to cooperate and answer all my questions again. Feel free to send us a reopen request when you decide to provide all the required information. Thank you for your understanding.