The player from Montenegro accidentally deposited 400 APE Coin using the Binance network (BEP-20) instead of the Ethereum network (ERC-20) into their Duelbits account. After contacting support and creating a ticket for recovery, they have not received a response for three days and seek assistance in retrieving their funds.
Duelbits Casino - Player's deposit recovery is delayed.
Amount: $400
Duelbits Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 15h 1m 56s
Case summary
8 hours ago
Public
Public
9 hours ago
Dear M0nst3RSl0t,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Have you made any deposits before?
Have you contacted your payment provider?
Could you please share your communication with the casino regarding the deposit? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Dominika
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8 hours ago
Hello Dominika ,
I am totally newbie on website. This is my first deposit on website. That's why I deposited wrong network, currency is correct, but network is different. I sent BEP20 tokens to ERC20 wallet address. Anyway, same wallet addresses on the blockchain. I can't contact wallet provider, because transaction made by metamask. Also, confirmed transactions are not canceled or irrevisible you know. That is why I am here looking for solution.
Screenshots (deposit, deposit address and live support chat):
Casino Guru is examining the case
