The player from Lebanon deposited 1503.4 APE (approximately $1639) into Duelbits Casino using the Binance chain instead of the Ethereum network and is seeking assistance to recover the funds. They have provided transaction details and supplementary information to aid in the recovery process.
Duelbits Casino - Player’s deposit has been mistakenly made to the wrong network.
Amount: $1,639
Duelbits Casino
Safety Index:Very highSafety Index
Casinos with a Very high Safety Index are usually proven by hundreds of thousands of players while having zero or a small number of relevant complaints. We consider playing in casinos with a Very high Safety Index perfectly safe, as they have proven that they treat their players fairly.
Case opened
Current status
Waiting for Casino Guru to reply
6d 21h 13m 13s
Case summary
2 hours ago
Public
Public
4 hours ago
Hello h4wkstrikex,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Duelbits Casino. Please allow me to ask you a few more question before we would move forward.
- Could you please advise if your account is already verified and if yes, since when exactly?
- Was this your first deposit?
- When was the last time you spoke to the casino and what was it about?
Please note that you should rather contact the payment provider as the casino has nothing to do with this matter. As the mistake was made on your side, they are not obligate to refund anything.
Looking forward to your answer.
Regards,
Nick
Casino Guru is examining the case
