Duelbits Casino - Player managed to play as a minor.

Buongiorno chiedo questo rimborso perchè mio figlio minorenne ha potuto giocare a questo casinò allora anch’io ho 6 account non servono documenti per depositare ne per prelevare con le criptovalute inoltre dal mio dispositivo non si sono accorti che ho 7 account ? Chiedo questo rimborso per le ingenti somme perse e per aver dato la possibilità a un minore e chissà quanti c’è ne sono di giocare d azzardo

Dear Luca,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please clarify how your child could play here? Did they use your account or they have created their own?

I checked the T&Cs and I found this:

"You are limited to only one Account on duelbits.com. Creating further Accounts is a violation of our Terms of Service and may terminate your Account without notice or delay. Any on-site credits remaining on the Accounts will be frozen. If you forgot yourlogin data or password to your first Account contact the Support: ​support@duelbits.com before creating another Account."

Also, please understand that it is the player who breaches the T&Cs by creating multiple accounts, and not the casino that allows it.

Have you discussed this issue with the casino directly? If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru, or alternatively, post it here.

Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Luca,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.