DuckyLuck Casino - The player struggles to withdraw his money.

Apparently Ducky Luck cannot wire to banks in WA State. They claim that this is due to my bank not accepting wires. I bank at a credit union, and they DO and HAVE accepted incoming wires for my winnings from Ducky Luck - in April 2023. So, they are liars and are tacking tactics to not pay me out. I did call there today, and the rep stated that my money was wired on 05/02. I also used live chat and the rep also stated that the wires were sent on 05/02. But Ducky Luck replied to my review that my "bank" won't accept wires and I will have to use crypto, which I refuse to do. Why can't I get an honest answer?

Hello justjeanna,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Is this your first withdrawal request in the casino? Why don't use simply use a different payment method as the casino advises? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

HELLO!!

Yes my account was fully verified as I have already received one withdrawal of $2500 (less fees) into my credit union in WA state, which they now claim will not accept their wires transfers:

4/18/2023 Descriptive Deposit - Incoming Wire Transfer $2,438.00

So, yes I have already received a wire/withdrawal into the same account to which they now claim they cannot wire.

I have no knowledge of crypto currency - I am a Chief Financial Officer and I trust in "real" money 🙂 I trust crypto less than I trust Ducky Luck. As they CAN wire into my account as proven by my 04/18 wire without incident, why should I have to choose another method? I guess now to get my money, I need them to reverse my withdrawals so I can request a check to be mailed to me in WY - which I am 100% is them stalling to give me my money. And I should not have to do this - but I do want my money so I can permanently close my account.

I talk to them EVERY day and sometimes multiple times per day - each time, I get a complete different answer.

This morning I received an email stating that I used my withdrawal funds - those were funds in my play balance NOT my withdrawal funds. I was not going to try to get any other withdrawal other than those pending, so I gambled it to $0, I had 5) pending withdrawals total - 1) 2500, 2) 2500, 3) $2500 4) 500 and 5) $2500.

1) was the $2500 they took from my play balance and since reversed that withdrawal and put those $'s back into my play account which I did gamble away on purpose yesterday afternoon. So that pending withdrawal is now gone from my withdrawal history.

2) this money is owed to me $2500

3) this money is owned to me $2500

4) this money is owed to me $500, although I stopped fighting for the withdrawal weeks ago as I was told the $'s were wired on 04/25 and I just have to wait longer

5) this money was received into my WA state account

I do have screen shots of my withdrawal history and all live chats and of course I have all the emails.

THANKS SO MUCH!

If I can just get this $3000 - an older $500 wire that I never received as they claim they cannot wire into the account in which the have already wired + another $2500 withdrawal. There system was reversing my withdrawals, then using my play balance to make new withdrawal requests, and now claiming I used the withdrawal funds as of this morning although I still have 3 approved withdrawals showing on my withdrawal history ($500+$2500+$2500). This is so CRAZY that I can only laugh 🙂 And unfortunately I chose an unlicensed casino and there is no recourse.

On Tue, May 2, 2023 at 11:41 PM DuckyLuck Casino <support@duckyluck.ag> wrote:

Hello Jeanna, 

I am sending you this short email regarding your withdrawal requests in your account.

I confirmed that your two withdrawal requests amounted to $3000.00 was already been sent to our Payment Service Provider and will be on their way to your bank account. Once this has been paid out, you will be updated via email to your registered email address on file. To further help you, I also sent a ticket to our Withdrawal Team to check on its status as well. Rest assured that once I received an update, I will immediately send you an email. 

If you have further questions, please don't hesitate to contact us again. We can be reached at 1-833-352-4678, via chat, or by writing to us at vip@duckyluck.ag. We are available from 9 am to 3 am eastern standard time seven days a week.

Respectfully yours,

Drake Johnson

VIP HOST

Ducky Luck Casino

Tue, May 2, 10:25 AM (4 days ago)

Dear Jeanna B****,

Thank you for contacting us.

After reviewing your inquiry, the cash out for $500 was completed on 04-25-2023 at 20:12:05 $500.

The cash out for $2500 is set up as a priority 

The limits on the account will remain the same. You can have higher limits by enrolling in the Crypto Elite Program. You can find more information here.

Casino Rewards Program Details. Find out how your Chips can work for you (duckyluck.ag)

If you have any further questions, please don't hesitate to contact us again. We can be reached at 1-833-352-4678, via chat, or by writing to us at vip@duckyluck.ag. We are available from 9 am to 10 pm eastern standard time 7 days a week. 

Have a nice day.

Sincerely,

Sarah V.

VIP Host.

DuckyLuck Customer Service

I had a phone conversation yesterday with Ducky Luck support - they are adamant that I played through all of my money - I think their tactic was to reverse one withdrawal and also take my play balance and then put it back to explain that I played through all of my money. - I do have to say, those are good tactics!

I did follow up to them with this email...

>$2500 was wired to my credit union in WA State on 04/18, which I received

>$500 withdrawal has never been paid out to me

>Another $2500 was requested as a withdrawal

>I got an email that I had reversed the $2500 withdrawal, which I did not, and could not as it was in a state of "Completed"

>>I contacted support and I re-requested the $2500 withdrawal

>Now I am waiting for the $500 and the $2500 withdrawals.

>In the meantime, a VIP host sent me an email that they provided $1000 free chips in my account (I will forward that email)

>While waiting for my withdrawals, I played the $1000 up to $3250, but the next morning my play balance was only $750

>I reached out to support and the $2500 was put back into my play balance

>Now I am still waiting for the $500 and the $2500 withdrawals

>Although I met the wagering requirements for the $3250 form the $1000 free coins, I purposely played the $’s to zero, as I knew I would have to stress about getting those $’s out as well as the $500 and $2500, and I just want my money so I can have closure to this nightmare

>I called support to check on my $500 and $2500 withdrawals, and was told by Drake, a VIP host, that I had $8000 in approved withdrawals - $500, $2500, $2500, and $2500

>What those $’s are….

$500 – still owed to me

$2500 – still owed to me

$2500 – MAYBE Ducky Luck added back the withdrawal that they reversed, but I already re-requested that withdrawal

$2500 – MAYBE the money taken from my play balance and then added back to my play balance

>Now I am back waiting for the $500 and the $2500 withdrawals

I understand that Ducky Luck will not wire again to my WA credit union, but I need them reversed so I can request paper checks mailed to my WY home. Only $2500 that was taken from my play balance and then added back to my play balance was played through. This has NOTHING to do with my original $500 and $2500 withdrawal requests. If I had access to my daily balances, you would see that $5000 - my $2500 withdrawal owed to me AND the $2500 that was taken and then added back to my play balance was NOT played through - ONLY the $3250 that I won from the $1000 free coins.

I will not let this go as I am 100% correct - and your system has been changing my withdrawals and play balance without my permission. This is 100% unethical... JustJeanna Jeanna Boscia

--------------------------

JustJeanna

On Thu, Apr 27, 2023 at 3:27 PM DuckyLuck Casino <support@duckyluck.ag> wrote:

Hi Jeaanna,

I hope you are having a great day, my name Is Pamela I am a VIP Host

here at Duckyluck.ag

I would like to inform you I have credited 1000 free chips and this is

ready to be claimed

We can be reached at 1-833-352-4678,, via chat, or by writing to us at

vip@Duckyluck.ag. We are available from 9 am to 10 pm eastern standard

time 7 days a week. I look forward to hearing from you at your earliest

convenience!

Thank you for choosing Duckyluck. AG

Pamela-VIP Host

---------------------------

I just got off the phone with them---now they are claiming not only did they add my $2500 back to my $3250 play balance from my withdrawal that had been pending, but also the $500 that was pending for weeks.

This is SO stressful and makes me SO angry that I settled for a $1000 cash out and a $1000 in free coins to play but with a SIXTY x betting requirement and a max cash out of $1000 - of course to ensure I can't possibly cash any of those $'s out. So I will pass on that.

Once I get my $1000, I will deactivate my account and move on to a casino that at least is ethical.

Thank you....

Hello justjeanna,

You should not have settled for less withdrawal than you had in my opinion, of course it is your decision. So the $1000 is currently pending and you play with the free coins? Did the casino give you any time frame of when should the money arrive?

Dear justjeanna,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.