12 months ago
Same as the other complaints - the verification process was way beyond "security" and should have been the process to add money to your account; the fees to add money and withdrawal money are excessive; it takes days or weeks to get an email response; I did get one withdrawal and they claim they wires another which I did not receive so they are requiring my bank statement; and I got an email at midnight last night stating that I reversed another withdrawal that had already been approved; just more ways for them to ensure they do not pay out money to winning players which just keeps players from playing on their site; and yes big wins in the beginning and then seems like bonuses are turned off and you can't win anything.
RESPONSE TO DUCKY LUCK's REPLY:
I have been 100% verified and I have received one wire, so you do have the correct bank information. That one wire arrived in one day. I have been told that another $500 was wired last week and this morning I was told it was wired today - which is it? I am awaiting a $500 and a $2500 wire. And I had $3250 in my account two nights ago, I logged in yesterday morning, and my balance was $750 - $2500 was STOLE from my account! I just want to get my winnings out so I can CLOSE my account.
UPDATE 050423
I got my $2500 back in my account, so my balance is back to $3250. But now they are stating they cannot wire to my WA bank so I will have to use crypto, which I am not going to do. BUT they already wired other winnings to my bank, so they CAN - what liars. They will take every action to not payout.
UPDATE 050523 - UPPER CASE IS MY REPSONSE TO EACH OF THE CRAZY COMMENTS FROM DUCKY LUCK:
You were emailed by the head of the department letting you know the reason why we are unable to send you the wire to your location. TODAY, AFTER AN EMAIL I RECEIVED A PHONE CALL FROM A HOST, WHEN I RETURNED THE CALL THE HOST TOOK MY QUESTION, THEN WENT TO PAYMENT PROCESSING AND GOT STATUS, AND THEN CALLED ME BACK TO CONFIRM THAT BOTH OF MY WIRE WITHDRAWLS WERE SENT ON 05/02/23. You were informed and explained by him that due to restrictions by the BANK itself is not able to send the wire to you. THERE ARE NO RESTRICTIONS BY MY BANK (ACTUALLY IT IS A CREDIT UNION) AS I WAS WIRED ANOTHER WITHDRAWAL DIRECTLY TO MY CREDIT UNION ABOUT 2 WEEKS AGO WITHOUT INCIDENT. Unfortunately, this is the case. LIE We DO want to send you your money as soon as possible. LIE You will need to request it again, knowing that wire transfer is not an option anymore. I CANNOT REQUEST AGAIN AS MY WITHDRAWALS SHOW AS "COMPLETED". Even though you do not reside in one of those states, your bank is WA and is not accepting it. AS I STATED ABOVE THIS IS NOT TRUE. The head of the department informed us that if you do BTC today, you will be paid today. STOP PUSHING CRYPTO – I AM NOT INTERESTED. The other possibility is to send you a check, but, your bank might not cash it for the same reason. MY BANK WILL CASH A CHECK, BUT IT ALSO ACCEPTS THE INCOMING WIRES FROM YOU AS I HAVE ALREADY RECEIVED THEM!!
050523 1030PM PT
I just did a live chat and was assured that my wires were approved and are in a batch ready to wire...same as the previous live chat, in fact that time I was told to IGNORE the email stating they could not wire to bank. I have screen shot of all emails and live chats as proof. And these are the withdrawals in my history that show as completed:
ID Amount Method Status Date
205364369476509 -2500.00 NGine Completed 2023-05-02 14:20:37
205364369450572 -2500.00 NGine Completed 2023-05-02 14:18:31
RESPONSE TO DUCKY LUCK's REPLY:
I have been 100% verified and I have received one wire, so you do have the correct bank information. That one wire arrived in one day. I have been told that another $500 was wired last week and this morning I was told it was wired today - which is it? I am awaiting a $500 and a $2500 wire. And I had $3250 in my account two nights ago, I logged in yesterday morning, and my balance was $750 - $2500 was STOLE from my account! I just want to get my winnings out so I can CLOSE my account.
UPDATE 050423
I got my $2500 back in my account, so my balance is back to $3250. But now they are stating they cannot wire to my WA bank so I will have to use crypto, which I am not going to do. BUT they already wired other winnings to my bank, so they CAN - what liars. They will take every action to not payout.
UPDATE 050523 - UPPER CASE IS MY REPSONSE TO EACH OF THE CRAZY COMMENTS FROM DUCKY LUCK:
You were emailed by the head of the department letting you know the reason why we are unable to send you the wire to your location. TODAY, AFTER AN EMAIL I RECEIVED A PHONE CALL FROM A HOST, WHEN I RETURNED THE CALL THE HOST TOOK MY QUESTION, THEN WENT TO PAYMENT PROCESSING AND GOT STATUS, AND THEN CALLED ME BACK TO CONFIRM THAT BOTH OF MY WIRE WITHDRAWLS WERE SENT ON 05/02/23. You were informed and explained by him that due to restrictions by the BANK itself is not able to send the wire to you. THERE ARE NO RESTRICTIONS BY MY BANK (ACTUALLY IT IS A CREDIT UNION) AS I WAS WIRED ANOTHER WITHDRAWAL DIRECTLY TO MY CREDIT UNION ABOUT 2 WEEKS AGO WITHOUT INCIDENT. Unfortunately, this is the case. LIE We DO want to send you your money as soon as possible. LIE You will need to request it again, knowing that wire transfer is not an option anymore. I CANNOT REQUEST AGAIN AS MY WITHDRAWALS SHOW AS "COMPLETED". Even though you do not reside in one of those states, your bank is WA and is not accepting it. AS I STATED ABOVE THIS IS NOT TRUE. The head of the department informed us that if you do BTC today, you will be paid today. STOP PUSHING CRYPTO – I AM NOT INTERESTED. The other possibility is to send you a check, but, your bank might not cash it for the same reason. MY BANK WILL CASH A CHECK, BUT IT ALSO ACCEPTS THE INCOMING WIRES FROM YOU AS I HAVE ALREADY RECEIVED THEM!!
050523 1030PM PT
I just did a live chat and was assured that my wires were approved and are in a batch ready to wire...same as the previous live chat, in fact that time I was told to IGNORE the email stating they could not wire to bank. I have screen shot of all emails and live chats as proof. And these are the withdrawals in my history that show as completed:
ID Amount Method Status Date
205364369476509 -2500.00 NGine Completed 2023-05-02 14:20:37
205364369450572 -2500.00 NGine Completed 2023-05-02 14:18:31
- Unreasonable verification process.
- No email responses or solutions.
- Pulling teeth to withdraw any winnings.
- System reverses approved withdrawals so you will gamble.
- Small weekly withdrawal limit.
- Cant get a straight answer out of anyone.
- They steal your money from your account.
DuckyLuck Casino
12 months ago
The department in charge informed us that your issue was taken care off. Please let us know if there is anything else we can help you with?
****************UPDATE *******************You were emailed by the head of the department letting you know the reason why we are unable to send you the wire to your location. You were informed and explained by him that due to restrictions by the BANK itself is not able to send the wire to you. Unfortunately, this is the case. We DO want to send you your money as soon as possible. You will need to request it again, knowing that wire transfer is not an option anymore. Even though you do not reside in one of those states, your bank is WA and is not accepting it. The head of the department informed us that if you do BTC today, you will be paid today. The other possibility is to send you a check, but, your bank might not cash it for the same reason. ***************************************************Hello justjeanna! Thank you for your comment. The verification process may be long and sometimes a bit tedious, the idea is to make sure that we are sending the money to the correct person. This is done to protect the client as well as the casino. We do see that you still have the option to claim bonuses available in your account. We offer promotions for our recreational players so that they have a better chance to win. When we send payments via wire, it could take up to 14 business days for you to receive them in your account and you do need to make sure the account number is the correct one or it will be returned. Our recommendation is for you to use BTC as your withdrawal method. It is much faster. We will review y our account and come back to you with an answer.
****************UPDATE *******************You were emailed by the head of the department letting you know the reason why we are unable to send you the wire to your location. You were informed and explained by him that due to restrictions by the BANK itself is not able to send the wire to you. Unfortunately, this is the case. We DO want to send you your money as soon as possible. You will need to request it again, knowing that wire transfer is not an option anymore. Even though you do not reside in one of those states, your bank is WA and is not accepting it. The head of the department informed us that if you do BTC today, you will be paid today. The other possibility is to send you a check, but, your bank might not cash it for the same reason. ***************************************************Hello justjeanna! Thank you for your comment. The verification process may be long and sometimes a bit tedious, the idea is to make sure that we are sending the money to the correct person. This is done to protect the client as well as the casino. We do see that you still have the option to claim bonuses available in your account. We offer promotions for our recreational players so that they have a better chance to win. When we send payments via wire, it could take up to 14 business days for you to receive them in your account and you do need to make sure the account number is the correct one or it will be returned. Our recommendation is for you to use BTC as your withdrawal method. It is much faster. We will review y our account and come back to you with an answer.
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