DuckyLuck Casino - Player's withdrawal of winnings is delayed.

This casino is absolutely horrible!! I wish I would have read the reviews prior. I tried to withdrawal $2500. I submitted all the required documents got confirmation they were received and approved. I was told multiple times that I was paid out on Dec 25th waited and waited did not receive my money. I reached out again on 1/19/24 and I was told that I was just paid out on 1/18/24! Almost a month later! I was lied to by multiple representatives. All I get is the run around when it comes to my withdrawal. They sure do take my money out right away. Now it's going on a month and a half and still have not received my money!

Dear Jeffdavies2981,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem with DuckyLuck Casino. Please allow me to ask you a few questions to make sure I understand the situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

When was the last time you communicated with customer support regarding the problem with your delayed payment?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

Hello Veronika this was my first attempt at a withdrawal. I believe I had an active bonus which I reached out to customer support and they told me I had fulfilled the bonus and could withdrawal. I reached out to support yesterday and got the same answer as everyone else. They will need to get ahold of that department and I will receive an email when they have an update. Please let me know anything else you need.

Thank you very much, Jeffdavies2981, for providing all the necessary information. I will now transfer your complaint to my colleague Dominika (dominika.l@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Jeffdavies2981,

This is Dominika and from now on, I will be taking care of your complaint. I am sorry to hear that your withdrawal has been delayed. Now I would like to invite DuckyLuck Casino representative to join this conversation and participate in the resolution of this complaint.

Dear DuckyLuck Casino, could you please state the reason why the player's withdrawal has not yet been paid out and when can they expect the payment?

Thank you in advance for providing the information.

Kind regards,

Dominika

Casino.Guru

Hello Dominika. Can you please withdraw my complaint from Ducky Luck casino. They finally were able to pay me through bitcoin. It was a long drawn out process but I did receive the money. Thank you for your help.

Hello Dominika and Jeff. I was just checking and the payment was indeed sent. We apologize with the delay, the bank had returned your payment due to the account number not being the correct one or they were unable to locate the account.

We are glad to hear that you already received your payment!

Dear Jeffdavies2981,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Dominika

Casino.Guru