DuckyLuck Casino - Player's withdrawal is delayed by verification process.

The casino itself is fun, they have great bonuses. However, the verification process is not fun. I asked support on the website what I needed to send and I even asked if I could cover sensitive information which they said I could. So I sent everything to the verification team that I was required. I received an email back saying I needed to basically resend everything with all of my sensitive information showing. The people I chat with from support are nice and definitely do a good job communicating. I am open to changing my review if I can just receive my money that I have been trying to withdraw! I just want my money!!!

Hello rjbofficial,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

So I sent the first batch almost a week ago and they responded to me saying that all of my sensitive information basically needed to be showing. Which contradicted what a support agent said. The agent said I could cover sensitive information such as my credit card, which was the only one to be approved. I sent documents that are valid, accurate and show that I am a resident of where I live, the state I live, and the country I live in. I just want my money I have been waiting for and have been struggling to get!

I basically cannot continue the verification process without sharing private information and trusting them via email instead of a valid verification software. I have valid transaction identification for the withdrawl they won’t release.

Hello rjbofficial,

Unfortunately there is no other option only to provide the documents to the casino in form they are requesting it. It is a standard verification procedure in almost every single casino.

What if they sell my information or I am a subject of identity fraud??

Hello rjbofficial,

You can of course reject to forward any documents for verification but then do not expect any payout from the casino as they won't allow you to withdraw without the verification. It is entirely up to you.

Is there anything else we could assist you with?

Dear rjbofficial,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.