DuckyLuck Casino - Player's withdrawal has been delayed due to ongoing verification issues.

I've been trying to deposit my money for quite some time they have not allowed it they will not allow it the keep saying they need different verification I send it then they verify I have the correct information but then the next day they say that I don't and it just is so infuriating they will not allow me to withdraw my money or my deposit and I did not I repeat I did not play with a promotion or bonus from them it was my own money that I deposited with Bitcoin so I can't even give him a charge back and they refused to allow me to withdraw my winnings I have picture proof of them lying.. saying they did get my verification and then they didn't get my verification and then it wasn't sent to the right spot but then it was but then it was registered under a different account and it was they're ridiculous their crooks they're ripping people off and they're turning people away from online gambling.... Any help would be appreciated thank you

Hello idaaMight,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with DuckyLuck Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise since when exactly is the verification process ongoing? Which documents have been already approved and which ones not? When was the last time you spoke to the casino and what was it about?

Please note that the verification process may take up to 14 days after sending in all the requested documents.

Looking forward to your answer.

Regards,

Nick

They keep saying I'm using a different email but I haven't been they've been getting my emails I've been getting their emails the last time that I sent the verification for like the 1500 billion time I made sure to keep the chat open I was chatting with her as I was emailing everything she said that they got them all everything was perfect it was good to go verification should start then the next day they told me they never got any of my information none of it like I never was on a conversation with the woman as I was sending all of my information which I have pictures of

Thank you idaaMight for all the information provided. I will now forward your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear idaaMight,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite DuckyLuck Casino representative to join this conversation.

Dear DuckyLuck Casino,

Could you please clarify the situation for us?

Thank you in advance,

Mirka

Hello Mirka and idaaMight. We are looking into your complain and will come back to you as soon as we have an answer.

Hello Mirka and idaaMight

We wish to address recent discussions and concerns raised by one of our valued players, idaaMight, regarding withdrawal and document verification processes. At DuckyLuck, we take such matters seriously as they reflect on our commitment to trust, transparency, and player satisfaction.

First and foremost, we extend our sincere apologies to idaaMight and any other players who may have experienced similar issues. It was never our intention to cause frustration or inconvenience. After a thorough review, we are pleased to announce that Danielle's documents have been approved, and her account is fully verified. We are confident that there will be no further delays in her withdrawal process, and we are committed to ensuring this experience is not repeated in the future.

We understand the importance of clear and consistent communication and acknowledge that we fell short in this instance. We are taking steps to improve our document verification process and customer communication to prevent such discrepancies and delays.

For idaaMight and all our players, please rest assured that we are dedicated to offering a seamless and enjoyable online gaming experience. We appreciate your patience and trust in us as we work to enhance our processes.

Should any player have questions, concerns, or feedback, we encourage you to reach out directly. Our team is here to assist and ensure your time with us is enjoyable and fair.

Thank you for being a part of the DuckyLuck community. We value each and every one of you and are committed to continuous improvement based on your feedback.

Thank you for the reply, DuckyLuck Casino.

Dear idaaMight,

I'm glad it looks like your verification has moved forward. Please inform me, when you receive your withdrawal, or if there is any other important update.

Dear idaaMight,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.