DuckyLuck Casino - Player’s deposits have not been credited to his account.

This has happened to me twice. I like duckyluck and use it often but twice already the deposit was taken out of my account and not credited to my casino balance. This has made me not want to play with this casino as its so hard to deposit. There are much better options out there.

Dear kylehanson4801, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Dear kylehanson4801,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I still have not received my balance. I have stopped playing with duckyluck.ag I believe there may be some sort of interference with the transaction like a hole somewhere for a hacker perhaps. Either way I'm out. Thanks for your time.

Thank you for the information. Have you contacted your payment provider regarding the lost deposits?

Yeah, they told me it was pending but all my other transactions were instant. I'd be careful depositing anything more than 25 dollars. It's an international transaction for myself so it's complicated already but yes there are plenty of options out there. And it's ashame cause I really like the live roulette on duckyluck.

Thank you for your reply, kylehanson4801. Could you please forward me any relevant communication between you and the payment provider? Additionally, please forward me all communication between you and the casino. My email address is veronika.l@casino.guru. Alternatively, you may post it here. Thank you in advance.

Dear kylehanson4801,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.