HomeComplaintsDublinbet Casino - Player’s account has been banned.

Dublinbet Casino - Player’s account has been banned.

Black points: 687

Amount: €700

Dublinbet Casino
Safety Index:Below average
Submitted: 25 Dec 2020 | Unresolved : 27 Jan 2021
Unresolved Our verdict

Justified complaint

UNRESOLVED

Case summary

3 years ago

The player from Germany had his account blocked due to fraudulent activities.

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3 years ago
Translation

My account was blocked and the credit was retained due to alleged use of fraudulent software.

Automatic translation:
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3 years ago

Dear lutz,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise which games you have been playing (live games, slots, multiplayer) or is it a sports betting related issue? Was your account fully verified in the past?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

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3 years ago
Translation

Hello, I was playing blackjack. It was a live casino.

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3 years ago
Translation

The account has been verified.

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Automatic translation:
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3 years ago


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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Thank you very much, lutz, for providing all the necessary information. I will now transfer your complaint to my colleague Jozef who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

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3 years ago

Hello Lutz.


I absolutely appreciate that you shared your experiences with the Casino Guru team. We will now try to get in touch with the casino.

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3 years ago
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago
Translation
Sensitive information

This post has been made private by Casino Guru. It contains sensitive information meant to be seen only by the involved parties.

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3 years ago

Dear Dublinbet Casino team.


Thank you for your cooperation in this case, we highly appreciate it. Unfortunately, we do not consider the card counting strategy or any other betting strategy (betting patterns) as a justified reason to confiscate the player's winnings. It would be completely common when you suspect a player of card counting that you ban him but pay his winning. You can find more information on the link below.


https://casino.guru/card-counting-in-blackjack


Please, could you reevaluate the case or is this your final decision?

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3 years ago

We would like to ask the Dublinbet Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

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3 years ago

Since we haven’t received any response from the casino regarding the issue, we consider their statement is final and we are forced to close the complaint as ‘unresolved’.

The casino can reopen this complaint anytime.


Dear Lutz.


I am very sorry about the situation, we do not believe that the reason for winnings confiscation was justified. Another option is to file an official complaint at ADR and/or licensing authority of the casino. I will gladly help you with it. Please, be aware that this complaint will affect their reputation on our website. Let me know if you have any questions or require further assistance. 


Best regards, Jozef

Casino.Guru

jozef.k@casino.guru

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