Drip Casino - Withdrawal process significantly delayed for player.

Yes, it feels like I've been waiting for an inconceivably long time for my withdrawal. Every time, it's treated as if there are no general terms and conditions stating that the payment system is not regulated in the terms and conditions. Such a process takes 5 minutes if someone could take care of it—it is simply sad. As of now, I have been waiting for 16 days.

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Dear Ichballer4,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

Dear Ichballer4,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It has now been sent back. My bank cannot accept payments from the sender, not even Mastercard, into my player account. Then I wanted to withdraw it in BTC. Then they told me that it was only possible the way I paid it in. And a new problem. I have now registered a new wallet Jeton in order to supposedly get my money. The end of the story is 24 hours later. I am still not sure. With Jeton. And I have lost everything again. Of course they were exciting rounds, but when I think I have to withdraw now. Then it has to work immediately. Otherwise the cycle of money is not a cycle. It only goes in one direction to the casino. It is really annoying, a casino like this is like ten years ago.

Sadly, since you have played your winnings, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Yes you can delete it. Thanks to you something happened anyway

Dear Ichballer4,

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.