The player from Greece faced issues with depositing money in euros as it converted to dollars, losing money in the transaction. After wagering a bonus and trying to withdraw 300 euros, the withdrawal was delayed citing an unfinished slot spin as a reason. The complaint was rejected as the player lost his balance.
Drip Casino - Player's withdrawal delayed due to unfinished slot spin.
Amount: €300
Drip Casino
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Case closed
Our verdict
Unjustified complaint
REJECTED
Case summary
1 year ago
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1 year ago
So I tried to make a deposit , first problem was that I tried to deposit in euros but the payment asked to be in dollars so I lost money for the transaction. I played almost for 2 days . The slots were good and had decent winnings . After I wager my bonus I tried to withdraw . I already had verified my account . I withdraw 300 euros . Next day they said a slot had an unfinished spin and I couldn’t withdraw the money . Long story short they delay the withdraw with stupid excuses in order for you to lose your winnings . Stay away
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1 year ago
Hello Puncha,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Drip Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? What kind of bonus did you claim in the casino? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
The account was verified relatively quickly the problem was when I tried to withdraw that's when it all started. They told me that it is not possible because a spin has been left incomplete, they were making me enter a slot difference to finish the spin. Then they said they would contact the provider. I have played in hundreds of casinos and have never been told about an incomplete spin. Then after I withdrew the money, problems started with the banks as a result of which we talked for how long and I have made more than 10 withdrawals which resulted in the same result, being cancelled. I think that the casino does this so that you get carried away and play with the money you have won so that they don't pay you the winnings. That's what happened to me, I played my winnings and that's it. I just think other users should be protected. My bonus was 150% of the first deposit and turnover in two days
Automatic translation:
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1 year ago
Hello Puncha,
Do I understand it correctly that you have lost your balance and your current casino balance is zero?
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1 year ago
Dear Puncha,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
The balance is zero as they kept finding excuses not to give the money, I played it all. The problem is as you can see that at least ten people have the same problem as me
i was The casino is a scam
Automatic translation:
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1 year ago
Hello Puncha,
As your balance is now zero, and as the complaint was related to the delayed payout, we will be now forced to close it.
Please be sure to never play away your balance during a verification or withdrawal process as the casino is not responsible for any loss.
Best regards,
Nick
