The player from Germany won a Daily Drops & Wins prize of €2500 on a Pragmatic game but the winnings have not been credited to the player's account yet. The complaint was resolved as the player got paid out.
Drip Casino - Player's winnings not credited to account.
Amount: €2,500
Drip Casino
Safety Index:HighSafety Index
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Resolved
Our verdict
Case closed
RESOLVED
Case summary
10 months ago
Public
Public
10 months ago
Translation
On the night of 30.12.23-31.12.23, I secured a Daily Drops & Win prize of €2500 on a Pragmatic game in the casino. Unfortunately, the money has not been credited to my account yet. I am more than willing to change my complaint to a review if that money gets credited and paid out to me.
Automatic translation:
Public
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10 months ago
Dear Deniy11,
Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Drip Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? What kind of price is it? Is there any proof of it? Should it arrive on your casino account or you did request a withdrawal already? I will be waiting for your reply patiently.
Best regards,
Nick
Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.
Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.
Public
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10 months ago
Translation
I have screenshots of the prize that was shown to me, the upload is not working here at the moment.
The credit has not yet been credited to my casino account. Therefore I cannot request a withdrawal of the money.
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Public
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10 months ago
Translation
The case can be closed because the money is now there and everything works out. I would like to withdraw the complaint
Automatic translation:
Public
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10 months ago
Dear Deniy11,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
