Drift Casino - Player’s account was blocked under card theft accusation.

Hello I am really devastated by this casino I deposited 100k naira and I tried to play games after I play roulette twice I tried to withdraw and I was asked for my verification documents. Which I complied and gave out immediately and now they have blocked my account saying I that have USed stolen card which is false because i have all the nessesarry documents and astropay wallet under my name please help this people are thieves

Dear Samuelxx,

Thank you very much for submitting this complaint. I'm sorry to hear about your negative experience with Drift Casino. Please allow me to ask you a few questions to make sure I understand your situation completely.

Could you please specify what payment method did you use for depositing? Are you able to prove that you are the sole owner of the payment method you used for depositing into the casino?

When was the last time you communicated with customer support and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Oh yes I am able to prove every via sending documents or even uploading a video. The method I used to deposit was astropay card which is under my account with my real name's and I'd number as it's fully verified

I tried to contact them after recieving an email of my account being blocked and the response I recorded from them was a slap in the face ..they responded by saying they don't nor have they ever had me as a customer in their casino .I have all evidence of videos an email screenshots from them

Please forward all the documents and communications relevant to your case to veronika.l@casino.guru. Thank you.

Hello .am really glad you have accepted to assist me in this frustrating experience with drift casino so here are my deposits transactions via astropay to drift further more I was asked where I bought the astropay voucher card and I told drift them I bought the voucher cards from a verified astropay resseler agent. The company then asked for that resseler statement account that shows he sent vouchers to my number .I went ahead a requested the statement and I will also upload them here as well for you to check please. The last three screenshots are from the resseler panels statement that shows him clearly sending me the voucher cards .thanks for you assistance 

Hello since I. Shared all my documents I never received any feedback 😕

Thank you for your email and screenshots. Please understand that we currently have 1000 active complaints and even though we try our best, we can't reply immediately to all messages. We have 7 days to respond to each complaint and we always get back as soon as possible. Please, bear with us. Thank you for your patience and understanding.

Could you please forward me the communication between you and the casino regarding the problem with your verification and AstroPay vouchers? My email address is veronika.l@casino.guru.

Hello thank you so much for your response I have forwarded the conversation between me and drift casino to your respective email. But I would also like to share them here so that the public can know that drif casino is not a honest casino

I am sorry but I have not received the email communication between you and the casino. Could you please check if you wrote the correct email address? It's veronika.l@casino.guru. Also, please make sure that you forward me the entire emails, not just screenshots like you provided here. Thank you.

Hello support team I have forwarded all the emails to you now via the email address that I registered drift casino with that is samwelm***@gmail.com

Please confirm you have received and advise me on how to proceed

Thanks in advance

Thank you very much, Samuelxx, for providing all the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello there,

Thank you Samuelxx for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Drift Casino for their help in resolving this complaint. We would like to ask if you could provide any evidence of the accusations to my email. (peter.c@casino.guru)

Thank you!

Dear Samuelxx, I am in contact with the casino representative and we are discussing your case. I will update you about any further developments.

Dear Samuelxx, I was provided with evidence of fraudulent activity by the casino. The evidence provided by the casino is sufficient to support its reasons for blocking your account. Due to the nature of your activities, I am not able to provide a more detailed explanation, but I do believe the casino has acted in accordance with its terms and conditions in this regard. Subsequently, I will reject your complaint. Thank you for your understanding.

Kind regards,

Peter