The player from Canada is experiencing issues withdrawing from the casino. We rejected the complaint because the player stopped responding.
It's really unfriendly and doesn't help with withdrawal.
The staff are not helping.
It is not easy to withdraw money. An irresponsible employee who says the same thing as No.
Dear csh000617,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?
Have you accumulated your winnings with or without an active bonus?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas