HomeComplaintsDreamz Casino - Player is struggling to withdraw their funds.

Dreamz Casino - Player is struggling to withdraw their funds.

Amount: Can$250

Dreamz Casino
Safety Index:Above average
Submitted: 25 Jan 2023 | Case closed : 09 Feb 2023
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

1 year ago

The player from Canada is experiencing issues withdrawing from the casino. We rejected the complaint because the player stopped responding.

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Public
1 year ago

It's really unfriendly and doesn't help with withdrawal.

The staff are not helping.

It is not easy to withdraw money. An irresponsible employee who says the same thing as No.

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1 year ago

Dear csh000617,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals from the casino in the past? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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1 year ago

Dear csh000617,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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1 year ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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