The player from Ireland was unable to withdraw crypto funds from the casino despite being verified. The issue was ultimately resolved, and the player confirmed he received his payout.
DreamWins Casino - Player's crypto withdrawal delayed.
Amount: €100
DreamWins Casino
Safety Index:Below averageSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
6.2
DreamWins Casino has a Safety Index of 6.2, which makes it a casino with a below-average level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
3 months ago
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4 months ago
I am unable to withdraw my funds from the casino. I am verified, I have tried to engage and resolve with support but they are giving me wrong information, either due to negligence or they are being deliberately obtuse.
I deposited with Crypto on their site (you can see the method on the screenshots). You can see the history in my account also. I have tried withdrawing to the same method (You can see the only method available on my account is CRYPTO). I keep getting errors. When I contacted support they did not accept I had deposited with crypto and kept saying I used BITPAY??? This option is not on my account.
As you can see from the screenshots the agent keeps telling me to deposit with CRYPTO and this method will then open for withdrawal, however I have done this as you can see.
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3 months ago
Dear Chazza44,
Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with DreamWins Casino.
Please allow me to ask you a few questions, so I can better understand the situation.
- Have you provided any information regarding your crypto wallet to the casino following the support's explanation of the issue?
- Do you remember accessing the payment gate the casino specified when depositing your funds? Have you contacted your payment provider regarding the issue?
- Which service are you using for your crypto wallet?
I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.
Best regards,
Tomas
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3 months ago
Dear Chazza44,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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3 months ago
Scratch that.
They have now failed to process my remaining balance twice in a row.
This casino has issues with every deposit and withdrawal.
Its just shocking.
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3 months ago
Dear Chazza44,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Tomas
Casino.Guru
