The player from Argentina accuses the casino of not crediting their 10,000 Argentine pesos deposit to their account. Despite providing video evidence, the casino refuses to acknowledge the issue and subsequently closes the user's account. We rejected the complaint because the player didn't respond to our messages and questions.
Dreams Casino - Player’s deposit has never been credited to his casino account.
Amount: $10,000 ARS
Dreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
1 year ago
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1 year ago
Translation
Hello good, this is a fraud
They scam your money, I deposited 10 thousand Argentine pesos and they did not charge me to the game
I went around to see what happened
I sent him a capture of a video proof of everything and they act stupid and they don't want to admit it to me and from so much fucking they closed my account
Now who do I claim my 10 thousand pesos from?
I have photos video and everything
And I don't know what to do to get them to give me back even if it's my money
Automatic translation:
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1 year ago
Dear Alejandro4780,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem.
I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not depositing any more funds until the issue is sorted.
If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.
Could you please advise if it was your first deposit in this casino? Please forward your payment receipt to petronela.k@casino.guru.
I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.
Best regards,
Petronela
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1 year ago
Dear Alejandro4780,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.
