Dreams Casino - Player experiences withdrawal delay.

i have 2 withdrawals pending. Approved on December 22. I’ve contacted them several times and upon request, have provided my bitcoin wallet address several times. They said they would escalate. They said it would receive it last week (their front casino page said "withdrawals in 22 minutes". I’ve waited at least 30 mins each live chat. Now they tell me I need a coinbase btc address and from there it will take 7-10 days. This place needs shut down. Just a bunch of crooks

Dear kohlmart500,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear kohlmart500,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.