The player from North Carolina has been waiting for two weeks to receive a withdrawal via crypto. Despite being verified, the casino gave excuses and even threatened not to pay if the player continues to irritate them due to delay. The complaint was rejected as the player stopped responding.
Dreams Casino - Crypto withdrawal has been delayed.
Amount: $100
Dreams Casino
Safety Index:Above averageSafety Index
Casinos with an Above average Safety Index usually have a good ratio of their number of visitors to relevant complaints submitted by players. Playing in casinos with an Above average Safety Index is generally safe.
Case closed
Our verdict
Player stopped responding
REJECTED
Case summary
10 months ago
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11 months ago
They said I would receive in 3-5 business days and they keep making up excuses have even given me fake email addresses that don't exist for help. They fabricate little technicalties and excuses to weasel out of paying all my info is correct and identity verified and they also threaten to not pay me if become irritated at them for delaying and it's very clear this is being done intentional because i requested a crypto withdrawal and they can be done instantly they have been given the same crypto address everytime requested. These people are nothing less than thieves
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11 months ago
Hello slimscycles77,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dreams Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.
Looking forward to your answer.
Regards,
Nick
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11 months ago
Dear slimscycles77,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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11 months ago
Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.
The player can reopen this complaint at any time.
