Dreams Casino - Casino site access issue post player's withdrawal request.

so I got a sign up bonus and played and did pretty good and I went to withdraw and even checked on it via there little message bubble in there lobby on the game . And they said they would escalate it because it’s been more than the usual . Than I got a email saying congratulations on your withdrawal it will be processed shortly . So I got that email on 4-02-2024 and I went this week to log in and there whole website won’t open on any of my devices so I remembered that I could come here and see if it’s just me or can anyone access their site ? It’s just so weird ? It doesn’t make since.

Dear jeanareana1985,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. 

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with a free bonus?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Meanwhile, I tried to access the website and didn't experience any difficulties.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

This is what it says on all my devices

I downloaded a vpn changed my IP and it allows me access. So my IP was blocked. When I go back to my original IP and attempt to login it says connection refused. That can only mean that I have been blocked on purpose.

so I have been waiting on dreams casing for over 1 hour no biggie i just want to know what we need to do . I wonder if you can help me get ahold of them

Hi jeanareana1985,

• Could you please advise how long ago you registered your account and if you’ve completed the account verification successfully? 
• Which games you’ve been playing (live casino games, slots, or sports betting)? 
• Were your winnings accumulated with a free bonus?
• If there’s any relevant communication, please forward it to petronela.k@casino.guru. 

Thank you.

Dear jeanareana1985,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello . They paid me last Wednesday however they did block my iP address so we may need to watch out for that because I think Crown coins did as well which is weird. I just went ahead and deleted them because I can’t get into Crown coins as well. I guess sometimes they do block our Ip address. Because I went straight in with a VPN . I still can’t go in and wouldn’t want to . Thank you for caring for us in this . I love this site . So solved , but weird about the VPN

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, jeanareana1985, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru