The player from the US has been facing issues with the site accessibility following a successful withdrawal request. Despite receiving an email confirmation of her withdrawal, the casino website is not opening on any of her devices.
so I got a sign up bonus and played and did pretty good and I went to withdraw and even checked on it via there little message bubble in there lobby on the game . And they said they would escalate it because it’s been more than the usual . Than I got a email saying congratulations on your withdrawal it will be processed shortly . So I got that email on 4-02-2024 and I went this week to log in and there whole website won’t open on any of my devices so I remembered that I could come here and see if it’s just me or can anyone access their site ? It’s just so weird ? It doesn’t make since.
Dear jeanareana1985,
Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.
Meanwhile, I tried to access the website and didn't experience any difficulties.
I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.
Best regards,
Petronela
Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.
I downloaded a vpn changed my IP and it allows me access. So my IP was blocked. When I go back to my original IP and attempt to login it says connection refused. That can only mean that I have been blocked on purpose.
so I have been waiting on dreams casing for over 1 hour no biggie i just want to know what we need to do . I wonder if you can help me get ahold of them
Hi jeanareana1985,
Thank you.