Dream Vegas Casino - Player has been waiting for her withdrawal for over a month.

I've been trying to locate a $450 withdrawal I made well over a month ago. Dream Vegas keeps telling me the transaction has gone thru, however I have sent them bank statements and my bank's responses to my inquiry which prove the transfer has not been received. Their answer is just to either ignore my requests or to keep resending me the same lame canned response saying they sent it. The bank is not responsible for transfers that they have no record of. Worst online casino experience I've ever had in the many years I've been playing. I will NEVER recommend Dream Vegas and I will never give them another penny of my money.

Dear Angela,

Thank you for contacting Casino Guru. I’m sorry to hear that your withdrawal has been delayed. It’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. However, a month is quite a long time. Has your account been successfully verified? Could you please forward to us the conversations with the casino regarding the issue? That would be very helpful.

Best regards,

Peter

They have contacted me and finally admitted there was an error on their end. Funds are  supposedly on their way now, but I won’t believe it Until I see the money in my acct.

Hi Angela,

Thank you for the update. It's good news, let me know if you received the money. 

Hi Angela,

Have you received the money?

Hello Angela,

Could you please confirm if the issue was resolved?

Yes issue was resolved.

Hi Angela,

Thank you for using the Casino Guru complaint resolution center. We are glad to hear that your issue got resolved. We will now mark it as 'resolved' in our system. Thanks for cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future.