HomeComplaintsDream.Bet Casino - Player's withdrawal is delayed with no reply.

Dream.Bet Casino - Player's withdrawal is delayed with no reply.

Amount: €840

Dream.Bet Casino
Submitted: 03 Dec 2024 | Closed : 25 Dec 2024
Closed Our verdict

Player stopped responding

REJECTED

Case summary

The player from Ireland had requested a withdrawal but had not received any response for over five working days, with no replies to emails and vague assurances in live chat. The Complaints Team had extended the response time by an additional seven days, but the player did not provide any updates or respond to inquiries. As a result, the complaint was rejected due to the lack of communication from the player.

Public
Public

I have requested for my withdrawal and there is no reply from anyone for over 5 working days and they will not reply to any emails and in the live chat they just say it will be processed asap

Public
Public

Dear Paraic12,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

Public
Public

Perefect I will get back to you in 14 days and tell you if it is resolved or not

Public
Public

Thank you for your patience. Have there been any updates regarding your withdrawal request? Please let me know so that we can determine the next steps together.

Public
Public

Dear Paraic12,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Public
Public

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

flash-message-reviews
User reviews – Write own casino reviews and share your experience
Forum_alt
Join the discussion on our Forum and meet casino players from all over the world
scamalert_1_alt
Casino Guru employees will never ask for your password or other personal information, try to access your casino or bank account, or request payment for our services.
Follow us on social media – Daily posts, no deposit bonuses, new slots, and more
Subscribe to our newsletter for newest no deposit bonuses, new slots, and other news