Dream.Bet Casino - Player’s withdrawal has been delayed.

hello, 4 days ago I made a withdrawal from this casino. I read the reviews and now I'm afraid that I will receive my winnings. I wrote to the live chat, they tell me to be patient when they examine it, but withdrawal shows pending and I'm very worried, I don't even know if my documents have been accepted

Dear kikerss,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests. 

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint. 

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.  

Thank you in advance for your patience and understanding.  

Best regards, 

Veronika

hello, I made a withdrawal on March 9 and today it was rejected, I made a new withdrawal, I received an email from this casino that they require me to have a notarized identity or is my passport not enough for them? I sent them my passport and my picture in advance. I am shocked, for the first time a casino requires a notarized identity

Please forward me the email you received from the casino along with any other communication with customer support that could be relevant to your case. My email address is veronika.l@casino.guru. Thank you for your cooperation.

Thank you for your email. Could you please forward me also the document that the casino wanted you to print out and take to the notary?

Dear kikerss,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.