The player from Greece is dealing with a delayed withdrawal request from the casino since 5/9/2023. Despite contacting them, he keeps receiving the same response about their workload. The withdrawal amount is 1400 euros. The complaint was resolved as the player's withdrawal arrived.
Dream.Bet Casino - Player experiences delayed withdrawal of 1400 euros.
Amount: €1,400
Dream.Bet Casino
Safety Index:LowSafety Index
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4.4
Dream.Bet Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
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1 year ago
good evening, I would like to submit a complaint about the casino, I have requested a withdrawal since 5/9/2023 and even today when I spoke with them they tell me the same message that they are not processing my request and that because of the workload they are trying to do as much as possible they can be faster, I have done a withdrawal before but in 3 days I received my money, now it is 1400 euros and every time I talk to them they tell me the same thing
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1 year ago
Hello Gnomaki13,
Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Dream.bet Casino. Please allow me to ask you a few more question before we would move forward.
Could you please advise since when is your account fully verified? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?
Looking forward to your answer.
Regards,
Nick
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1 year ago
Translation
Hello, I have completed the account verification in full since May and made a withdrawal then.
the money i played was real without any bonus.
yesterday I spoke to the company about why my withdrawal is delayed and they answered me like the other times with the same message that due to many withdrawals there is a delay and that they will inform me.
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1 year ago
Translation
Good morning, I would like to inform you that I just received an email from the company that my withdrawal has been processed, I am waiting for a money transfer
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1 year ago
Hello Gnomaki13,
Let us know as soon the money arrives on your account so we can close the complaint accordingly.
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1 year ago
Dear Gnomaki13,
We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.
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1 year ago
Translation
Good morning, the money was credited normally, finally you can close the case, thank you very much
Automatic translation:
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1 year ago
Dear Gnomaki13,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Casino.Guru
