The player from Sweden had requested a withdrawal less than two weeks before he submitted this complaint, but his money of SEK 8,000 hadn't been received at that time. The Complaints Team had explained that withdrawal processing time could vary, and had advised the player to wait at least 14 days after the withdrawal request before submitting a complaint. The player later confirmed that he had received his money, successfully resolving the issue.
Dream.Bet Casino - Player believes that their withdrawal has been delayed.
Amount: 800 kr
Dream.Bet Casino
Safety Index:LowSafety Index
In line with our review methodology, we calculated the casino’s Safety Index based on more than 20 factors, including its financials, fairness of T&Cs, player complaints, and more. The higher the Safety Index, the more likely you are to receive your winnings without issues.
4.4
Dream.Bet Casino has a Safety Index of 4.4, which means some of the considered factors point to a low level of safety. Explore this casino’s Safety Index
Resolved
Our verdict
Case closed
RESOLVED
Case summary
1 year ago
Public
Public
1 year ago
Translation
Hello
I wish to lodge a complaint about Dream.bet. They do not wish to pay my winnings. I have submitted the necessary bank documentation, but they keep asking for more and more. It seems they simply do not want to pay out my winnings.
Automatic translation:
Public
Public
1 year ago
Dear zija,
Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.
If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.
Best regards,
Complaints Resolution Center
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1 year ago
Dear zija,
I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system.
Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.
Best regards,
Kristina
Casino.Guru
