HomeComplaintsDrake Casino - Player's bonus winnings confiscated.

Drake Casino - Player's bonus winnings confiscated.

Amount: ??

Drake Casino
Safety Index:Very high
Submitted: 17 May 2024 | Case closed : 03 Jun 2024
Case closed Our verdict

Player stopped responding

REJECTED

Case summary

5 months ago

A player from Texas had a complaint regarding Drake Casino. After winning a bonus, the casino refused to let them play with the winnings. We requested more information to investigate the issue, but the player did not respond. Consequently, the complaint was rejected due to lack of response.

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5 months ago

Drake casino sucks. Not recommend at all. I won on a bonus and they wouldn't let me play with what i win on . They kept it. Sucks

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5 months ago

Dear lucretiaschapansky,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Drake Casino. I’m afraid I will need more information regarding your problem. Please could you elaborate? 

  • Has the casino confiscated any balance?
  • Which bonus have you activated and played?
  • Have you contacted the casino regarding the issue? With what result?

I will be waiting for your reply patiently.

Best regards,

Tomas


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5 months ago

Dear lucretiaschapansky,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

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5 months ago

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.

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